About Scriptly

Scriptly is a modern, cloud-based pharmacy management system (PMS) that helps pharmacies streamline operations, reduce costs, and improve patient care. Our all-in-one platform serves specialty pharmacies, mail-order pharmacies, multi-store operations, and emerging pharmacy businesses. We are revolutionizing pharmacy technology with intuitive workflows, powerful integrations, and a commitment to customer success.

About the Role

We are seeking a Technical Project Manager to lead the successful delivery of client-facing implementation projects. In this role, you will be the primary point of contact for pharmacy clients during onboarding, ensuring smooth transitions to the Scriptly platform. You will work closely with Sales, Customer Success, and Engineering teams to translate client needs into actionable project plans and deliver exceptional outcomes. While the primary focus is on external client projects, you will occasionally contribute to internal initiatives that improve our processes and product.

Key Responsibilities

Own end-to-end project management for client implementations, from kickoff through go-live and post-launch support
Partner with Sales and Customer Success teams to manage the client onboarding process and ensure alignment on scope, timelines, and deliverables
Develop and maintain detailed project plans, schedules, and status reports for multiple concurrent implementations
Serve as the technical liaison between clients and internal Engineering teams, translating business requirements into technical specifications
Coordinate data migrations, system integrations, and API configurations for pharmacy clients
Identify and mitigate project risks, proactively communicating issues and solutions to stakeholders
Facilitate client training sessions and ensure successful user adoption of the Scriptly platform
Contribute to internal projects and process improvements as needed, including documentation and playbook development
Build strong client relationships and act as a trusted advisor throughout the implementation journey

Required Qualifications

3+ years of experience in technical project management, implementation management, or a similar client-facing role
Demonstrated experience managing software implementation projects, preferably in SaaS or healthcare technology
Strong understanding of technical concepts including APIs, data migrations, system integrations, and cloud-based platforms
Excellent communication skills with the ability to translate technical information for non-technical audiences
Proven ability to manage multiple projects simultaneously while maintaining attention to detail
Experience working cross-functionally with Sales, Customer Success, and Engineering teams
Strong problem-solving skills and a proactive, solutions-oriented mindset

Nice to Have

Bachelor's degree in Computer Science, Information Technology, Business, Healthcare Administration, or a related field
PMP (Project Management Professional), CSM (Certified Scrum Master), or other relevant project management certifications
Experience in the pharmacy, healthcare, or health-tech industry
Familiarity with pharmacy management systems, prescription workflows, or healthcare compliance requirements (HIPAA)
Proficiency with project management tools such as Jira, Asana, Monday.com, or similar platforms

What We Offer

Competitive salary and benefits package
Flexible remote/hybrid work environment
Opportunity to make a direct impact in a fast-growing health-tech company
Collaborative, supportive team culture

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