Project Manager – Enterprise Document Automation (EDA) *3rd Parties — Do Not Contact

New York City Department of Social Services (DSS)

About DSS

The New York City Department of Social Services (DSS) helps millions of New Yorkers achieve stability and independence through programs that provide food, housing, medical care, and employment services.

Behind the scenes, our Information Technology Services (ITS) division powers that mission — managing the systems that make it possible to serve New Yorkers efficiently and securely.

We’re modernizing how DSS communicates and manages information. And we’re looking for a Project Manager to lead a cornerstone of that transformation.

The Role

We’re seeking an experienced Project Manager to lead the Enterprise Document Automation (EDA) initiative — a large-scale modernization of our IBM FileNet IS/P8 enterprise content management system .

You’ll oversee a complex, mission-critical project that automates client document workflows, enhances communication systems, and drives operational efficiency across DSS programs including SNAP, Medicaid, and Cash Assistance .

What You’ll Do

Lead the full software development lifecycle of the EDA modernization project
Develop and manage project plans, schedules, and deliverables
Coordinate cross-functional teams — from business stakeholders to developers
Track progress, identify risks, and ensure on-time, high-quality delivery
Define and monitor project success metrics and quality standards
Communicate updates and insights to senior leadership and stakeholders

What We’re Looking For

Proven success managing enterprise IT or ECM projects (government or large organization experience preferred)
Strong knowledge of SDLC methodologies (Agile, Waterfall, or hybrid)
Excellent communication and stakeholder management skills
Experience with IBM FileNet, workflow automation, or enterprise content systems
PMP or related certification a plus

Why Join DSS

Purpose: Your work directly improves how millions of New Yorkers access essential services
Innovation: Lead a high-impact digital transformation project
Collaboration: Partner with top IT and social service professionals
Growth: Build expertise in enterprise automation and modernization

Details

Location: Brooklyn, NY (with potential hybrid flexibility)

Type: Contract | GSA MAS IT Solutions | Full-time

Eligibility: Must be legally authorized to work in the U.S.

Apply Now

If you’re ready to lead a large-scale modernization effort that makes a real difference, apply today with your resume and a brief note highlighting your experience in enterprise IT or document automation projects.

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