We are seeking an experienced and delivery-focused Project Manager to join our Change function, supporting high-impact transformation initiatives across Skipton International. This role sits within the Project Office and reports to the Senior Manager, Change, with responsibility for leading multiple project workstreams and line managing a team.

As a Project Manager, you will drive the successful delivery of change across one of our core pillars: Risk, Regulatory, Optimisation & Growth, or Finance as well as a key horizontal capability such as Technology (CRM or Core Banking), Customer Journeys, Change Prioritisation, Artificial Intelligence, or Quality Assurance .

You will operate within a hybrid delivery environment , utilising Agile (including release trains) and traditional waterfall methodologies where appropriate. The role is essential in ensuring change is delivered safely, efficiently, and in line with regulatory requirements, while enabling the organisation to modernise, scale, and enhance both customer and colleague experiences.

Key Accountabilities

Project Delivery & Governance

Lead end-to-end delivery of change initiatives aligned to strategic priorities and the wider Change Portfolio
Plan and execute projects using Agile, release train, or waterfall methodologies
Maintain strong governance, including RAID management, reporting, and audit readiness
Ensure all projects meet internal controls, documentation standards, and regulatory expectations

Stakeholder Engagement & Communication

Act as the primary contact for stakeholders, SMEs, and technology partners
Provide clear, concise reporting to senior leadership and governance forums
Facilitate workshops, sprint ceremonies, and cross-functional collaboration
Manage dependencies and ensure alignment across multiple teams and initiatives

Technology & Capability Leadership

Lead delivery within your assigned horizontal capability, which may include:
CRM enhancements and adoption
Core Banking upgrades and optimisation
Customer journey redesign using data and insight
Portfolio planning and prioritisation
AI-enabled automation and decisioning
Strengthening QA processes and release readiness

Risk, Compliance & Regulatory Alignment

Ensure all change activity meets regulatory requirements and operational resilience expectations
Identify, assess, and mitigate risks proactively
Embed appropriate controls, testing, and assurance into all delivery activity
Manage project budgets, forecasts, and resource allocation
Track delivery performance, cost, and benefit realisation
Oversee third-party suppliers to ensure delivery against agreed scope, time, and quality

Requirements

Proven experience delivering change within financial services (ideally banking or lending)
Strong project management expertise across Agile, release trains, and waterfall methodologies
Experience within at least one key delivery pillar: Risk, Regulatory, Optimisation & Growth, or Finance
Experience in at least one horizontal capability (e.g. CRM, Core Banking, Customer Journeys, AI, QA, or portfolio management)
Excellent stakeholder management and communication skills, including senior-level reporting
Strong understanding of governance, risk, controls, and regulatory requirements
Ability to manage multiple initiatives simultaneously in a fast-paced environment
Professional certifications (e.g. PRINCE2, AgilePM, Scrum Master, SAFe)
Experience within offshore banking or the UK/Channel Islands regulatory landscape
Exposure to digital transformation, automation, or data-led change
Experience working with third-party vendors and technology partners

Key Attributes

Highly organised, structured, and delivery-focused
Able to balance pace with control in a regulated environment
Confident communicator with the ability to simplify complex concepts
Collaborative and pragmatic, with strong influencing skills
Customer-centric mindset focused on outcomes and value delivery

This is an excellent opportunity to play a pivotal role in driving transformation within a modern, digitally enabled banking environment, enhancing regulatory compliance, improving customer journeys, and strengthening delivery capability across the organisation.

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