About the Company

Solix is a leading national provider of consulting and business process solutions with expertise in complex program management, eligibility determination, customer care, and state and federal funding recovery. Our team is driven by our mission to connect people to essential programs and services. We consult with our clients to develop optimal solutions, engage with our clients and their stakeholders to achieve mutually beneficial outcomes, and empower our clients and the people we collectively serve.

Serves as a supporting role to Project Manager within the Education sector to ensure superior client experience.

Primary Responsibilities and Duties:

Passionate about serving clients, seeks innovative solutions to problems and can work independently while also integrating well within a team environment.
Provides team support on additional tasks and responsibilities as needed, based on evolving project requirements and priorities.
Provide ongoing support and guidance to a local education agency (LEAs) through various communication channels, including but not limited to email, meetings (virtual and or on-site), backup Quality Assurance Reviews, and phone calls.
Assists the Project Manager(s) with all aspects of the project including but not limited to campaign deadlines, updating user manuals, leading and supporting trainings, project reporting, LEA meetings, tracking project deadlines, and the annual project report.
As a secondary interface to the client, nurture and grow client relationships to ensure a mutual and long-lasting partnership.
Assists with timely and efficient delivery of contractual and service level requirements.
Assist the Project Manager to ensure SSG’s Operations meet customer and internal commitments and constraints. Collaborate across departments to ensure overall program compliance with all internal, contractual, technical, and legal requirements from program implementation through delivery.
Provides assistance in resolving business problems and assisting in policy and procedure decisions, as requested by Clients. Supports the Project Manager in communicating with stakeholders on a regular basis, including the client and project team to plan, prioritize, resolve and elevate issues, when needed.
Assists with reports and status updates for client and management.
Support Project Manager(s) in escalated customer issues and ensure complete resolution and proactively manage and mitigate potential situations that may negatively impact the business.
Assists with the development and plan the assigned project implementation/execution plans and communicate project scope and plan to participants
Assist with coordinating and monitoring the work effort of assigned project to ensure activities are being completed, issues are proactively addressed, that goals and objectives are aligned and that project activities are being accomplished on time, within budget, and according to quality standards.
Supports and provides the required training (on-site and/or Webinars).
Provides team support on additional tasks and responsibilities as needed, based on evolving project requirements and priorities.
Performs other duties as may be assigned by management

Minimum Education and/or Experience Requirements:

Bachelor’s degree plus 2 years related experience; or at least 4 years related experience; or equivalent combination of education and experience.

Required Knowledge, Skills and Abilities:

Knowledge of Special Education, Medicaid Cost Reporting or Random Moment Time Study development and operation.
Strong knowledge of Special Education or Medicaid sectors with ability to apply this knowledge.
Ability to function independently and manage competing priorities.
Must be a solid relationship builder.
Demonstrated ability to drive and deliver exceptional results with a sense of urgency.
Strong customer focus with ability to identify customer needs.
Sound analytical and decision-making skills.
Strong project management skills.
Proven ability to understand and communicate business processes, business challenges, and solutions.
Negotiation and conflict resolution skills.
An entrepreneurial drive and work ethic.
Demonstrated ability to recommend and implement process improvements.
Strong written and verbal communication skills, including ability to prepare and present professional training sessions.
Strong computer skills including Microsoft Office Word, Outlook, and Excel as well as the ability to use and administer various software applications.
Ability to work in a dynamic work environment where business needs are always changing.
Experience in the areas of Special Education, School-based Medicaid, or Random Moment Time Study operation.

Why Join us?

Solix offers a robust benefits package, subject to eligibility based on position and/or performance. An employee's benefits may include medical, dental, and vision insurance, short and long-term disability, 401(K) with employer match, paid time off, annual merit increases, short-term incentive pay, tuition reimbursement, adoption assistance, charitable gift matching, and an employee assistance program.

For more information about personal rights under Equal Employment Opportunity, visit: EEOC Poster, EEOC GINA Supplement, and OFCCP EEOC Supplement. Solix, Inc. is an Equal Opportunity Employer – M/F/Veterans/Disabled and other protected categories.

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