We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Commercial Programs Director at Sonesta Portfolio serves as a strategic leader, responsible for advancing Commercial Programs to optimize sales performance and accelerate revenue growth within the organization. This role encompasses the formulation and execution of strategic plans, oversight of program(s) management, delivery of targeted deliverables thru training, facilitation of cross-departmental collaboration to ensure the highest standards of program effectiveness. Reporting directly to the Head of Sales Effectiveness, the Director provides operational leadership for designated program(s), ensuring the team consistently meets and exceeds customer expectations. The incumbent will work in close partnership with ownerships, on-property and above-property sales teams to drive topline results, develop and refine critical sales process flows, and sustain Sonesta’s trajectory of robust growth. Key responsibilities include leading group booking strategies, expanding market share, internal lead generation and spearheading new business development initiatives. Additionally, the Director will collaborate with senior stakeholders and Sonesta brand leadership to aid the design, implementation, and complete high-impact sales programs. The successful candidate will be accountable for the end-to-end execution of these initiatives, ensuring alignment with organizational objectives and fostering a culture of continuous improvement and operational excellence.

Job Description

Job Responsibilities

Program management and execution: The Director will oversees Commercial Program(s) technology engagement, conducts training, organizes recognition events, and encourage active participation and conversion across the portfolio. Strategic planning and financial oversight: Responsibilities include developing strategies to implement new and current program optimal usage, engaging associates, setting goals and evaluation metrics, managing the budget, and ensuring revenue and expense targets are met.

Required qualifications and skills

Candidates should have hotel sales and training experience, with preferred skills in marketing and hospitality industry knowledge. Strong communication, organizational, analytical, and presentation skills are essential, alongside proficiency in Microsoft Office and related software. A bachelor’s degree is required or equivalent industrial experience.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Excellent verbal and written communication skills.
Excellent interpersonal skill to motivate others.
Excellent organizational skills and attention to detail.
Writing and sending mass emails and communications.
Planning and executing promotional events and activities.
Devising creative methods for promoting and distributing products.
Strong analytical and problem-solving skills.
Strong entrepreneur spirit is desired.
Ability to prioritize multiple tasks simultaneously, under time constraints and within budget.
Confident in public speaking and presenting.
Extensive knowledge of hospitality industry preferred.
Proficient/advanced with Microsoft Office Suite (i.e. Word, Excel, PowerPoint etc.).
Knowledge with Microsoft Publisher and Adobe Abrobat (preferred).

Expected Hours of Work

Standard 40 hours working week, occasionally working weekends.

Travel

Travel may be required to properties

Additional Job Information/Anticipated Pay Range

Pay Range: $140,000 to $150,000. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific overall experience

Benefits

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

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