ServiceNow Technical Project Manager

Needed for contractual, remote, support role,

Strictly 10+ years of overall experience,

You can also directly DM on whatsapp ,

ServiceNow Technical Project Manager

We are looking for a ServiceNow Technical Project Manager who can independently run a large-scale CMDB / ITOM / ITSM program.

Core ServiceNow Expertise

ITSM: Incident Management, Problem Management, Change Management, Request Management / Service Catalog, Knowledge Management, SAM, HAM, CMDB.

ITOM: Discovery, Service Mapping, Event Management, CMDB Health, CSDM, CI relationships and service dependencies.

Infrastructure & Discovery: Servers, Cloud/Server Discovery, Load Balancers, Citrix applications, server-side information, CI data, relationships/dependencies, Service Maps, Discovery onboarding, duplicates and superclusters.

Integration & Connector Concepts: Connectors, Discovery/Event integrations, REST APIs, payloads, server-side integrations, event-to-alert processing, alert rules, Flow Designer, and CMDB data/CI population.

Current Workstreams

Key Responsibilities:

Own day-to-day project delivery, backlog, sprint planning, prioritization, and story/task assignment.

Coordinate developers, architects, Product Owners, Scrum Masters, infrastructure and client teams.

Track open, pending, aging, and high-priority tickets and drive them toward closure.

Lead RCA for complex and long-running technical issues.

Identify risks, blockers, dependencies, and escalate proactively.

Coordinate CMDB, Discovery, ITOM, ITSM, integrations, and infrastructure-related activities.

Support/lead DSU, backlog grooming, sprint planning, prioritization, KT, and status meetings.

Manage workload distribution and reassign stories/tasks based on priority and capacity.

Understand technical architecture and translate discussions into actionable tasks.

Prepare dashboards, project documentation, status reports, and leadership/client updates.

Ensure clear ownership of what is being worked on, why it is blocked, what comes next, and who is responsible.

Work type: Remote support role

Required availability ( between 6:30 PM to 2:30 AM) IST, for 4-5 hrs daily

US shift (generally till 12:30 AM IST sometimes meeting can happen till 2:30 AM)

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ServiceNow Technical Project Manager