Job Details

Job Location: Support Solutions Nashville - Nashville, TN 37217

General Function

Primary responsibilities include providing overall leadership to the assigned Regional Office of Support Solutions. The leadership shall extend to all business interests of Support Solutions both internal and external; to include Medicaid Waiver programs, HCBS Waiver programs and other businesses established by the Support Solutions.

Essential Functions

In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities assistance with performing the essential functions of this position.

Design and implement all ID (Intellectual Disabilities) programs, including supported living, personal assistance, transportation and all other programs funded under the Medicaid Waiver.
Under the direction of the Chief Program Officer, organize and implement and direct all work related to the operation of the Program Division to include hiring, performance evaluations and appraisals, scheduling of services, etc.
Direct all recordkeeping efforts to ensure subordinates meet all guidelines and requirements of funding entities (TNCARE, Medicaid) and insures systems of audit/correction are administered to ensure quality outcomes.
Attendance at meetings which build the company brand to include Regional DIDD meetings, MCO meetings, etc.
Be available outside of normal office hours for necessary and urgent company matters.
Attend as many company-sponsored activities/events as possible.
Attend mandatory trainings and workshops.
Work with the Corporate Director-Advancement/Integration to ensure the timeliness and integrity of Cost Plan information; to include reviews, appeals, follow-up and budget forecasting (in conjunction with the CFO).
Direct the staffing of agency locations to ensure wise and prudent use of human, physical and fiscal resources.
Overall coordination of the residential day and elderly services offered at the Regional location through the management of team meetings, delegation of responsibilities, etc.
Serve as Support Solutions agent in directing actions related to Medicaid and Social Security assessments of all individuals receiving services.
Direct subordinates in the completion of documentation related to monthly, quarterly and annual progress of each individual who receives services.
Team Leader for the multi-disciplinary team and provide direction for delivery of services within all Support Solutions.
Direct subordinates to ensure overall training compliance for all employees and initiate corrective actions in the event of non-compliance.
Direct subordinates to ensure individual/group rights of all individuals, families and guardians are protected/esteemed.
Direct subordinate activities related to service recipients accessing community resources i.e. utility assistance, food stamps, social security benefits and TNCARE.

Other Functions

Exhibit behaviors and best practices that are consistent with the vision and values of SSMS.
Meet the Customer Service Standards established by Support Solutions as part of its Continuous Improvement Process.
Practice safe work habits to eliminate and control potential safety and health hazards and to maintain a safe work environment. Attend all safety training as scheduled.
Work as part of the team to ensure that SSMS Quality Management principles (Plan, Measure, Assess. Improve) are practiced and achieved.
Operate SSMS and personal transportation in a safe and healthy manner.
Perform other job related duties as may be assigned by designated and/or authorized staff.

This job description does not list all the duties of your job. You may be asked by Senior Leadership or designated and/or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. The job description is not a contract for employment and either you or Support Solutions may terminate employment at any time, for any reason.

Qualifications

Minimum Requirements: Bachelor Degree preferred and 5 years of demonstrated management experience with preference being management performed in an environment where duties performed involved work with persons with intellectual and other disabilities; to include experience managing employees through various work processes contained in therein. Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug and felony offender listings. Must meet all training requirements and keep training current.

Knowledge, Skills & Abilities:

Effective verbal and written communication skills.
Effective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractions.
Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes.
Must be able to practice confidentiality in all matters pertaining to clients and employees.
Has effective time management in the office and in the field and adjust priorities quickly as circumstances dictate.
Can perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations.
A working knowledge of community resources.
Keeps a professional appearance.
Able to follow instructions and work independently.
Have a thorough knowledge of computer software programs needed to complete job tasks.
Have a general knowledge of office machines. (Fax, Printers, Copiers, etc.)
Understands protocol when working with individuals with developmental disabilities.
Thorough knowledge of rules, regulations, policies, and procedures.
Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency situation and take appropriate action, think through the consequences of a decision prior to making it.

Medical Requirements

Employee must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions.

Physical Requirements

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. This position is full time and may require additional hours over 40 per week. She/he is expected to be available outside of normal office hours for necessary and urgent company matters.

Body Positioning: The employee is regularly required to stand and/or walk for prolonged periods of time. She/he may also be required to sit for short or long periods of time while completing other duties and responsibilities. There is also a requirement to be able to occasionally stoop, kneel, or crouch and to reach with the hands and arms. She/he must be able to drive/travel for short periods of time to attend meetings, trainings, or perform site visits or for longer trips that will require overnight stays to attend meetings and training workshops.

Body Movements: The employee must have a full range of body movements including the use of his/her hands to handle computers and other office equipment. The ability to bend the body, to reach for objects, and crouch when needed are also required.

Body Senses: The employee must have command of all five senses: sight, hearing, touch, smell, and taste. Specific vision abilities required include close vision, distant vision, and depth perception. These vision requirements in each area must be sufficient to shift in focus from reading dossiers and operating office equipment. There is also a requirement to talk and listen for prolonged periods both on the telephone and face to face.

Strength: The employee must have the ability to occasionally lift up to 20 pounds.

Licenses / Certificates

Valid Tennessee, Mississippi, Arkansas or Kentucky Regular Driver License (CDL-if required for the position).
Valid automobile insurance is required for all employees. The agency reserves the right to request proof of insurance regardless of work location or availability of an agency vehicle.

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