ServiceNow IRM & SecOps Project Manager - Texas

ServiceNow IRM & SecOps Project Manager - Remote U.S.

Role Overview

Templar Shield is seeking an experienced and proactive Project Manager to lead the planning, delivery, and implementation of ServiceNow — focused on Integrated Risk Management (IRM) and Security Operations (SecOps). This is a remote-first role (U.S.-based), responsible for managing multiple workstreams across risk, compliance, security operations, and governance initiatives. You will liaise between business stakeholders, security/risk teams, technical implementers, and (where relevant) external vendors or consultants to deliver robust, scalable, and compliant ServiceNow solutions that strengthen our organization's security posture and risk governance.

About Templar Shield

Templar Shield is a boutique, high-performance consulting firm and ServiceNow Elite Partner. We specialize in Integrated Risk Management, Cybersecurity, Third-Party Risk, Operational Resilience, and AI Governance for highly regulated industries including critical infrastructure, financial services, healthcare, energy, and public sector.

Primary Responsibilities

Lead full lifecycle of ServiceNow IRM and SecOps projects — from requirements gathering and scoping through design, configuration, testing, deployment, and transition to operations.
Define project scope, objectives, deliverables, timelines, resources, and success criteria; develop and maintain detailed project plans, schedules, and budgets.
Coordinate cross-functional teams (business risk/compliance, security operations, IT, DevOps/engineering, external vendors) to implement IRM and SecOps capabilities — including GRC workflows, risk assessments, vulnerability management, incident response automation, governance policies, compliance tracking, and reporting.
Manage stakeholder engagement: interface with business leaders, security/risk executives, technical teams, and external partners; facilitate requirements gathering, maintain communications, and deliver regular status updates.
Oversee change management: ensure that configuration changes, customizations, integrations, data migrations, and updates follow change-management processes, with appropriate documentation, version control, and testing (including User Acceptance Testing where applicable).
Provide governance and quality assurance: validate deliverables (configurations, workflows, integration points), enforce compliance with regulatory frameworks or internal security standards (as applicable), and ensure best practices for IRM/SecOps are met.
Coordinate training, documentation, and change-management activities for end users, administrators, and stakeholders; ensure smooth adoption of new processes and workflows.
Identify, track, and mitigate project risks, dependencies, and blockers; elevate issues appropriately and ensure timely resolution to keep projects on track.
Maintain and update project dashboards, status reports, and other project-management artifacts; document lessons learned and lead post-implementation reviews.

Requirements

Required Qualifications

5+ years of experience managing IT projects or programs — preferably with a focus on risk management, compliance, security, or GRC/SecOps.
Demonstrated experience with ServiceNow — ideally involving IRM, GRC, SecOps, or related modules.
Strong understanding of risk management, governance, compliance, and security-operations processes, frameworks, or best practices (e.g., GRC, IRM, vulnerability management, incident response).
Strong communication, collaboration, and interpersonal skills — ability to engage and influence across business, security, compliance, and technical stakeholders.
Ability to work in a remote, dynamic environment, managing multiple concurrent workstreams and adapting to shifting priorities and timelines.
Familiarity with ServiceNow configuration/administration practices (roles, workflows, permissions, change-management, integrations) and, ideally, with IRM-related functions such as control and policy management, compliance automation, risk reporting.
Willing to travel up to 50%.

Preferred / Nice-to-Have

ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist for Risk & Compliance (GRC/IRM), or SecOps.
Project Management Professional (PMP) Certification.
Previous experience leading multiple, concurrent ServiceNow deployments or large-scale programs in enterprise environments.
Understanding of regulatory or compliance frameworks relevant to risk and security (e.g., ISO 27001, SOC 2, internal audit frameworks, enterprise risk frameworks, etc.).
Familiarity with integrations between ServiceNow and third-party tools (e.g., vulnerability scanners, identity systems, security tools), data migration, scripting or automation workflows (e.g., REST APIs, Integration Hub), and general ITSM/SecOps best practices.
Experience with training delivery, change management, and end-user enablement to support adoption of new processes and tools.

What We Offer

Competitive compensation + annual performance-based bonus
100% remote-first culture
Employer-sponsored health, dental, LTD, and life insurance coverage
401(k) with company match
Paid training and certification sponsorship
Work on frontier projects at the cutting edge of AI + Risk Management
A collaborative culture where your process designs shape real industry solutions

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ServiceNow IRM & SecOps Project Manager - Texas