Program Team Lead

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Job ID NA07007 Business Unit Pontoon Department Business Operations Work Mode Remote

About the role

The Program Team Lead plays a critical leadership role within a contingent workforce or talent management program. This position is responsible for guiding day-to-day operations, supporting client stakeholders, mentoring team members, managing requisition activities through Vendor Management Systems (VMS), and ensuring adherence to service level agreements (SLAs), compliance standards, and overall program success.

The ideal candidate has a background in workforce solutions, procurement, recruitment, or vendor management, and demonstrates strong leadership, communication, and analytical skills. The role demands strategic thinking and operational excellence, with a focus on continuous improvement, stakeholder satisfaction, and cross-functional collaboration.

What you'll be doing

GENERAL RESPONSIBILITIES:

Lead and manage a team of program coordinators, consultants, or specialists, ensuring effective execution of responsibilities and achievement of SLA targets.
Provide coaching, performance feedback, and training to team members to foster a high performance, team-oriented culture.
Monitor daily team operations to ensure efficient, accurate, and compliant service delivery.
Support staff onboarding, scheduling, and resource planning in alignment with business needs.
Serve as the primary escalation point for client stakeholders and internal users, offering resolution guidance for complex or sensitive issues.
Build and maintain strong relationships with client hiring managers to understand their workforce needs and provide consultative support.
Participate in client meetings, business reviews, and ongoing program alignment discussions to ensure satisfaction and performance.
Oversee all stages of requisition activity and candidate lifecycle using VMS tools (e.g., Fieldglass, Beeline).
Review, vet, and shortlist candidate submissions to ensure qualified talent is presented to hiring managers in a timely manner.
Monitor and ensure compliance with established policies, procedures, and program guidelines.
Identify process inefficiencies and contribute to continuous improvement initiatives and SOP updates.
Partner with supplier/vendor communities to ensure alignment with program expectations regarding candidate quality, onboarding, and performance.
Ensure vendors comply with rate structures, requisition requirements, and onboarding/offboarding procedures.
Evaluate supplier performance and contribute to data-driven vendor management strategies.
Generate, interpret, and present regular and ad hoc reports to clients and internal leadership, including program performance metrics, cost savings, and compliance summaries.
Leverage insights to influence decision-making and drive program enhancements.
Support audits and ensure accuracy of data within the VMS and related platforms.
Participates in special projects and performs other duties as assigned

About you

EDUCATION & JOB REQUIREMENTS:

Bachelor's degree in business, Human Resources, Supply Chain, or a related field, or equivalent work experience.
Minimum of 5 years in a workforce solutions, MSP, recruitment, or procurement environment.
At least 1-2 years in a team lead or supervisory role.
Experience with Vendor Management Systems (e.g., Beeline, Fieldglass) required.
Familiarity with Statement of Work (SOW) engagements is a plus.

KNOWLEDGE, SKILLS & ABILITIES:

Skilled in communicating effectively verbally and in writing.
Ability to establish and maintain effective working relationships.
Strong leadership and team management capabilities.
Strong customer service orientation and client relationship management.
Analytical mindset with the ability to interpret data and draw actionable conclusions.
Detail-oriented with exceptional organizational and multitasking skills.
Ability to work independently under minimal supervision and meet deadlines.
Experience in recruiting and talent lifecycle management is highly desirable.
Knowledge of rate structures, employment classifications, and workforce compliance.
Proficient with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.

Why choose us?

It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

Onour career site ( , you will find some of the key steps you can expect to guide you along the way.

As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled

The anticipated salary range for this position is between $75,000 and $87,000. Salary may be determined based on experience, education, geographic location, and other factors. This position participates in Pontoon's incentive program which also includes bonus eligibility.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

The Company will consider for employment qualified applicants with arrest and conviction records

Deadline to apply is August 11, 2026.

Posting date:

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