Job Title: Project Manager (Client Delivery)

Location: London, hybrid (Must have right to work in the UK)

About ThreatSpike

ThreatSpike is the AI-Managed IT Department. We deliver fully managed IT and complete security as one platform, one team, one fixed price — replacing the legacy MSP model entirely. Every business we work with gets world-class IT from day one, gets measurably better every week, and never has to manage a vendor relationship again.

We are the first company to operate as both the technology vendor and the service provider simultaneously. When we find a problem, we ship the fix directly into the platform — every customer benefits immediately, at no extra charge. Agentic AI runs through every layer of how we operate. Our forward-deployed engineers execute against a structured roadmap in our customers’ environments every single day.

Today, ThreatSpike protects more than 400 customers across 90 countries. Following Series A funding from Expedition Growth Capital, ThreatSpike is growing fast. This is a rare opportunity to join at a pivotal moment. We look for high-potential individuals who want to push themselves, take ownership, and make a real impact. If you’re ambitious, thrive in fast-moving environments, and want to be part of a company where your work directly fuels growth, this is the place for you.

The Role

This is a role for someone who’s ready to own client delivery for ThreatSpike’s largest and most complex customers. When we sign a major contract, the implementation is significant: we’re standing up our Elite Playbook in their environment, embedding our forward-deployed engineer, engineering security in from day one, and getting them to world-class IT as quickly as possible. The customer expects all of that to happen seamlessly — and they expect a confident, credible point of contact running it.

You’ll be that person. You’ll own the project end-to-end: running the implementation, coordinating across engineering, security operations and service delivery, and managing the customer relationship throughout. You’ll work directly with the founder & CEO, our operations leads, and the senior contacts at our largest customers.

This isn’t a generalist PM role. It’s hands-on, customer-facing and technically demanding. You’ll need the structured thinking of a top-tier consultant, the calm of someone who’s run a war room before, and the technical curiosity to actually understand what we’re delivering — not just track it on a Gantt chart.

What you’ll be doing

Owning the end-to-end delivery of large customer implementations, from contract signature through to steady-state handover into continuous operations
Standing up the Elite Playbook in new customer environments — coordinating the foundational audit, infrastructure standardisation, security engineering and forward-deployed engineer onboarding that gets every customer to world-class IT as quickly as possible
Acting as the senior point of contact for the customer throughout delivery: setting expectations, managing escalations, running steering meetings, and keeping stakeholders aligned through the 30/60/90-day roadmap
Building structured implementation plans with clear milestones, dependencies and risks — and adapting them when reality moves faster than the plan
Coordinating across ThreatSpike’s internal teams (engineering, security operations, service delivery, product) so the customer gets a seamless experience and our forward-deployed engineer is set up to succeed from day one
Translating technical complexity into clear, confident communication for senior customer stakeholders, including CIOs, CISOs, CTOs, CFOs and CEOs
Identifying delivery risks early and driving the resolution — whether that’s a technical blocker, a resourcing constraint, or a customer-side dependency
Working directly with the founder & CEO and operations leadership on our largest accounts, and feeding insight back into how we scale our delivery model and develop our product
Helping shape ThreatSpike’s customer delivery playbook as we grow, contributing to the frameworks, tooling and processes that future delivery hires will use
Act as the Subject Matter Expert for Project Management, informing the development of our own Project Management tools for both internal and client use

About You

Strong project management foundations from a top-tier consulting firm, Big 4, or equivalent structured delivery environment
Demonstrated experience leading complex, technical client implementations end-to-end
Confident and credible in front of senior client stakeholders — comfortable chairing the room, managing difficult conversations, and holding the line on scope and timelines
Genuinely technically minded — you don’t need to write code, but you should be able to engage substantively with engineers, understand dependencies, and call out when something doesn’t add up
Highly independent and self-directed — you can take an ambiguous goal, structure it into a plan, and drive it to completion without being told what to do next
Comfortable in fast-paced, high-growth environments where priorities shift and the playbook is still being written
Excellent written and verbal communication — clear, concise, and tailored to the audience
Strong commercial instincts: you understand that delivery isn’t just about ticking boxes, it’s about protecting the customer relationship and the contract

Nice-to-have

Background in cybersecurity, managed services, IT infrastructure, or enterprise SaaSdelivery
Experience delivering for international customers across multiple time zonesFamiliarity with project management tooling and frameworks — and your own informed opinions on what works
Direct experience working alongside a founder or CEO on strategically important accounts

What you get

Direct ownership of ThreatSpike’s most important customer relationships
Working directly with the founder & CEO and the senior leadership team
The chance to shape how a fast-scaling, category-defining cybersecurity and IT platform delivers for enterprise customers
Hybrid working from our London, Mayfair office

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