Act as the program owner and SPOC for the client across the entire engagement.
Build and maintain strong relationships with Product Owners, Technical Leads, and senior client stakeholders.
Own program governance, delivery reporting, and escalation management.
Ensure continuous alignment between client priorities and offshore execution teams.
Lead monthly and quarterly steering committee meetings, preparing executive-level metrics, dashboards, and status reports.
Facilitate all agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives .
Ensure consistent adherence to agile processes across multiple pods and teams.
Track sprint velocity, backlog health, and delivery commitments.
Proactively identify, track, and remove impediments in collaboration with client stakeholders and offshore leads.
Champion a continuous improvement mindset through retrospectives, feedback loops, and process optimization.

Work closely with internal Technical Architects and Team Leads to ensure uninterrupted progress.
Enable cross-pod collaboration and promote knowledge sharing across teams.
Partner with Data Engineering Leads and team members to ensure sprint and milestone commitments are met.
Align teams on best practices for coding standards, documentation, testing, and release management .

Track progress across all workstreams at an overall program level.
Maintain a master delivery tracker covering epics, sprints, milestones, and deliverables.
Identify delivery risks early, develop mitigation strategies, and **escalate** proactively when required.
Monitor and report delivery health metrics including velocity, burndown, quality, and predictability.

Serve as the voice of the offshore team onsite and the voice of the client offshore .
Provide real-time context, clarity, and feedback to reduce turnaround time and rework.
Accelerate decision-making by facilitating timely issue resolution.
Represent delivery excellence and ensure high levels of client satisfaction, trust, and engagement continuity .

Stay closely aligned with evolving business requirements and Data & AI initiatives.
Identify and surface expansion opportunities, change requests, and adjacent use cases.
Share client insights and feedback with Delivery and Sales leadership to strengthen long-term engagement strategy.

Proven experience as a Technical Program Manager and/or Scrum Master in complex delivery environments.
Strong understanding of Agile/Scrum methodologies and delivery metrics.
Excellent stakeholder management and executive communication skills.
Background in Data Engineering, Analytics, or AI programs preferred.

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