Responsibilities

We’re looking for a Senior Product Manager for our Flex Pay vertical. Flex Pay by Upgrade is a fast‑growing Buy Now, Pay Later (BNPL) solution helping merchants drive conversion, increase average order value, and create seamless financing experiences for consumers. We partner with leading travel and, retail and e‑commerce brands to deliver flexible payment solutions that support growth for both merchants and shoppers
In this pivotal role, you’ll own and drive key initiatives that will deepen Upgrade’s integration with merchants in order to enhance the partner and customer experience and drive growth. The role is perfect for those who are self‑motivated and excel in an agile environment
You’ll be responsible for leading and collaborating with designers, engineers, marketers, and key partners to deliver impactful, measurable outcomes
Lead product development for Upgrade’s Flex Pay business by enhancing partner satisfaction and customer experience
Focus on expanding and deepening Flex Pay’s integration with various merchant partners and intermediaries
Be responsible for executing complex initiatives from inception through to the ongoing optimization of established features and user experiences
Develop trusted internal and external partnerships, especially with Engineering and key third‑party partners, to effectively utilize their input to inform product planning and execution
Independently drive and ideate on new roadmap items, showcasing creativity and innovation with a high level of trust from the management team

Qualifications

Expertise in product development ideally a combination of complex third‑party APIs, integration, web analytics, A/B testing, and SQL
Demonstrated ability to lead teams, ensuring alignment and effectively resolving conflicts across organizational stakeholders
Familiarity with AI coding and productivity tools such as Claude or Gemini; experience using these tools to perform analysis, generate specifications, build prototypes, and conduct data analysis
History of successful product delivery particularly in consumer‑facing platforms and innovative fintech space; experience in the travel industry is helpful but not required
5+ years of product management experience focused on delivering high‑quality outcomes and user value

Benefits

Stock option plan
100% paid coverage of medical, dental and vision insurance
Flexible PTO
Health & wellness initiatives
Opportunities for professional growth and development
Paid parental leave

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