Company Details
Carolina Casualty is a member company of W. R. Berkley Corporation , an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others.
Join Carolina Casualty, where innovation meets purpose.
Carolina Casualty is a proud member of W. R. Berkley Corporation, one of the largest commercial lines insurers in the country. What sets us apart is not just our size, but how we work and who we are.
We specialize in liability, physical damage, cargo, and other insurance solutions for the commercial auto market, including trucking and public transportation industries that keep America moving. Our team tackles real, complex challenges for the people and businesses that make that possible every day.
At CCIC, we live by three simple truths:
Always do right. Integrity is not just a slogan. It guides every decision we make.
Everything counts; everyone matters. Every role, every voice, and every contribution help shape who we are as an organization.
Embrace innovation and act responsibly. We are willing to challenge the status quo while remaining thoughtful and committed to our people, customers, and partners.
If you are looking for a place where your work makes an impact, your ideas are valued, and doing the right thing is expected, we would love to meet you.
The company is an equal opportunity employer.
Responsibilities
Lead day-to-day execution of CCI's telematics program, the company's most visible transformation initiative, driving vendor coordination, fleet onboarding, internal training, and KPI tracking under the strategic direction of the Director of Risk Management. Serve as the central point of execution accountability translating telematics adoption into measurable usage and pricing impact across underwriting, claims, data, and operations.
Key Functionswill include but not be limited to:
Execute CCI's telematics program across all workstreams (vendor management, infrastructure, fleet onboarding, pricing integration, and claims integration) ensuring timelines, dependencies, and deliverables remain aligned across functions. Operate under the strategic direction of the Director of Risk Management.
Principle Responsibilities

Manage day-to-day relationships with telematics aggregator vendors including contract execution support, performance monitoring, escalation, and quarterly business reviews
Operate the fleet authorization workflow: invitations, authorizations, follow-up, and onboarding of fleets onto telematics platforms
Develop and deliver agent and insured communication materials including email templates, one-pagers, FAQs, and training webinars
Train Underwriting, Business Development, and Claims teams on telematics dashboards, data interpretation, escalation triggers, and incorporation into daily workflow
Partner with Underwriting to operationalize telematics scoring within account selection, renewal evaluation, and workflow
Partner with Claims to operationalize FNOL crash alerts, response protocols, and litigation defense use of telematics evidence
Build and maintain telematics tracking dashboards in Power BI (fleet onboarding status, authorization rates, usage by underwriter, program health KPIs) in coordination with the BI Analyst and VP of Data & Analytics
Identify and onboard fleets, manage relationships, and document lessons learned to scale program adoption
Coordinate with IT and the data engineering team on API integration, data pipeline execution, schema mapping, and data quality validation
Support actuarial in evaluating sample data, refining the discount structure, and building toward proprietary telematics-informed pricing
Conduct fleet visits as needed to support onboarding, troubleshoot, and reinforce the value proposition with insureds
Track and report program metrics including fleets connected, trucks with active data, authorization conversion rate, underwriter usage, and claims defended with telematics evidence
Maintain current knowledge of the telematics vendor landscape, regulatory environment, and competitor offerings
Display positive image in the marketplace with all clients, agency contacts, and vendor partners; maintain positive, professional appearance
Exhibit high level of expertise, executional discipline, and professionalism
Maintain good driving record
Perform other duties and/or projects as assigned

Qualifications

Bachelor's degree or commensurate experience required
ARM, CPCU, or equivalent insurance designation preferred
PMP or program management certification preferred
5+ years commercial trucking insurance, telematics, or fleet risk management experience
Demonstrated experience executing vendor relationships and multi-stakeholder programs
Working knowledge of telematics platforms, API integrations, and fleet management systems
Proficiency in Power BI, Excel, and data visualization; ability to interpret and communicate analytical findings to non-technical audiences
Strong project execution discipline; ability to manage parallel workstreams with cross-functional dependencies
Excellent communication skills with the ability to translate technical concepts for underwriters, agents, and fleet operators
Self-directed; comfortable operating in a developing function with evolving processes

Additional Company Details
We do not accept any unsolicited resumes from external recruiting agencies or firms.
The company offers a competitive compensation plan and robust benefits package for full-time regular employees which for this role include:
• Base Salary Range: $80,000 - $140,000
• Eligible to participate in annual discretionary bonus.
• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment
Additional Requirements
Location and Travel:
• Primary location Jacksonville, FL.
Sponsorship Details
Sponsorship not Offered for this Role

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