ID: 1852

Website Project Manager Digital Marketing

Salary: £37,211 - £41,518 FTE per annum (Pro-rata amount for 30 hours per week across 7-months: £17,599 - £19,636) - Additionally, £480 home-based allowance

Location: Homebased with occasional travel to London Head Office paid by Family Action

Hours: 30 hours per week (Part-time)

We offer flexible working arrangements - please see below for more details.

Contract: Temporary contract for 7-months

Family Action & the Role’s Impact:

Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. Our adoption support agency, PAC-UK, which became part of Family Action in 2018, provides specialist support to all parties affected by adoption and other permanency arrangements.

Following the successful extension of funding for the FamilyConnect service, Family Action is investing in the development of a new FamilyConnect website to deliver a more accessible, user-centered and sustainable digital experience.

FamilyConnect provides information, resources and support for adopted adults, care-experienced adults, birth parents, relatives affected by adoption and the professionals who work alongside them:

Main Responsibilities:

End to end management of the Family Connect web build, including:
- Planning phase to inform the brief, project objectives and KPIs
- Discovery with stakeholders to develop information architecture, taxonomy and user journeys
- Working with the agency on the design & build phases of the website development
- Conducting a content review process to update and refresh existing content and plan new content
- Thorough testing & launch planning
Utilise project management methodologies with regular feedback and reporting to the Senior Website & Digital Content Manager, the PAC-UK team and others as required
Design and deliver consultation workshops with key stakeholders to ensure needs are met, including co-production with service users
Work with our agency to ensure they are briefed thoroughly and understand the build requirements which will come out of the discovery process
Ensure the site meets WCAG 2.2 AA accessibility standards where possible
Facilitate specific functionality requirements such as appointment booking and integration with PAC-UK helpline and web chat
Work to an agreed timeline for an efficient delivery within 4-6 months from start to finish
Manage project delivery against the agreed budget, ensuring objectives are achieved on schedule and within budget
Set up tracking and reporting to be able to monitor reach, engagement and measure key objectives

Main Requirements (for full requirements, please check the job description and person specification):

Experience in managing websites and website builds in complex organisations
Project management experience, strong organisational skills and high attention to detail
An understanding of website technical requirements
An understanding of the latest accessibility standards
Ability to work with multiple stakeholders of different seniority levels
Ability to work with service users and subject matter experts to create relevant and accessible content
Sensitivity to the subject matter and the complex, life-changing experiences service users may have had throughout their adoption journey

Benefits:

an annual paid leave entitlement of 25 working days pro rata plus bank holidays
up to 6% matched-pension contributions
enhanced paid sick leave and paid family leave provisions
eye care and winter flu jabs vouchers
cycle to work scheme
investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

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