Senior Creative Project ManagerSalary : Up to £50,000 per annum, plus company benefitsLocation : London E14Contract : Permanent, full timeShifts : 37.5 hours per week, Mon-Fri 9am-5:30pm, with a 1-hour unpaid lunchWork model: Hybrid; on-site Tuesday, Wednesday, and Thursday

Williams Lea seeks a Senior Creative Project Manager to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global "Optishore™" delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of the Role

As a Senior Creative Project Manager , you will be responsible for the hands-on management and delivery of integrated creative projects and campaigns within a client on-site studio environment.

Working closely with clients, Creative Leads and internal stakeholders, you will own projects from brief through to final delivery, developing scopes of work, cost estimates, timelines, budgets and resource plans while ensuring projects are delivered on time, on budget and to the highest quality standards.

This is a highly delivery-focused role, requiring someone who enjoys being actively involved in the day-to-day management of campaigns across print, digital, web, film and editing. Alongside project delivery, you will support the development of junior Project Managers and contribute to driving best practice across the team.

Reporting into the Creative Operations Director, you will act as a key link between clients, creative teams and stakeholders, helping to build strong client relationships, drive operational excellence and deliver outstanding creative work.

Overall Aim of the Role

Own the end-to-end delivery of integrated creative campaigns across print, digital, web, film and editing
Translate client briefs into clearly defined scopes of work, project plans, timelines, budgets and resource requirements
Develop accurate cost estimates and proposals, ensuring projects are commercially viable and delivered efficiently
Build strong relationships with clients and stakeholders, becoming a trusted partner and key point of contact throughout project delivery
Lead project status meetings and delivery conversations, providing updates on progress, timelines, budgets, risks and dependencies
Work collaboratively with Creative, Production and Account teams to ensure client objectives are met and exceeded
Balance client expectations with project realities, proactively identifying risks and implementing solutions
Support and mentor junior Project Managers, sharing knowledge and helping to develop project management capabilities within the team
Contribute to continuous improvement initiatives to enhance project delivery, team effectiveness and client satisfaction
Become a valued member of the Studio and Management Team, helping drive quality, creativity and business growth

Key Responsibilities

Project Delivery

Manage multiple projects and campaigns simultaneously from briefing through to final delivery
Analyse and interpret client briefs, defining scope, deliverables, timelines, budgets and resource requirements
Create and manage project plans, ensuring all milestones, dependencies and deadlines are met
Coordinate activity across multidisciplinary teams, including print, digital, web, film and editing projects
Ensure projects are delivered on time, on budget and to agreed quality standards
Maintain project documentation, schedules and status reporting throughout the project lifecycle
Manage project changes effective, communicating impacts to timelines, budgets and resources where required
Proactively identify and mitigate project risks and delivery challenges

Client & Stakeholder Management

Build strong, collaborative relationships with clients and key stakeholders
Lead client briefings, project kick-offs, status meetings and delivery reviews
Act as the day-to-day project lead and primary point of contact throughout delivery
Manage client expectations around timelines, budgets, scope and deliverables
Provide regular project updates and communicate risks, dependencies and solutions clearly and confidently
Develop a strong understanding of clients' businesses, objectives and priorities
Facilitate project wash‑up and retrospective meetings, identifying key learnings and opportunities for improvement

Commercial Ownership

Produce cost estimates, project budgets and propo

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Senior Creative Project Manager