About Us

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization responding to the need for low-cost housing. Our mission is to provide safe, affordable housing with supportive services within a residential setting that enhances the independence and dignity of each person. WSFSSH develops, manages, and provides social services in housing for low-income persons, especially those who are older, who have experienced homelessness and who live with mental illness.

Job Summary

Under the supervision of the Managing Director of Congregate Care, the Program Director will partner with the Social Services team to develop policies, procedures and programs within the site as well as the larger WSFSSH Community. This position is responsible for the operations of the building, staff supervision, operation of the program within the budget, facility maintenance, and compliance. The role ensures that all residents and staff are treated with respect and dignity. This is a full‑time position (5 days a week) on‑site with on‑call responsibilities.

Job Duties & Responsibilities

Responsibilities include but are not limited to:

Building Management

Maintain relationships with block association(s) and other community groups
Manage referrals for intake and admissions for vacant units in compliance with eligibility criteria, fair housing and required documentation

Serve as liaison with and ensure compliance to requirements of

Regulatory bodies, including but not limited to: New York State Department of Health (DOH); New York City Department of Health and Mental Hygiene (DOHMH); NYC Department of Buildings (DOB); NYC Fire Department (FDNY)
Ensure building operation continuity. Implement and/or supervise ordering, repairs, and maintenance
Collect rent/program fees and address any arrears
Administer the annual income certification and program agreement renewals
Conduct at a minimum, bi-annual inspections

Supervision

Partner with WSFSSH HR Department in recruiting, hiring, and training staff for the residence
Provide ongoing supervision and evaluation of staff performance to all building staff and work closely with Clinical Coordinator to supervise social services team
Manage staffing schedule to adequately service participants and meet all applicable contract and regulatory requirements
In conjunction with WSFSSH’s accounting office, monitor budgets, spending and on‑site financial record‑keeping
With Managing Directors, develop policies and procedures; Review and revise policies and procedures as needed; Implement emergency procedures as necessary

Services to Residents

Manage the intake and referrals to vacant units in compliance with fair housing, marketing, referral programs including CAPS
Establish effective 1:1 relationship with residents
Meet regularly with participants in groups and individually
Assure that residents receive adequate and appropriate case management, personal care aide and recreation/activity services in compliance with DOH regulations
With the Food Services Director, oversee the 7 day/week meal program to ensure compliance with nutrition standards, participant satisfaction, appealing presentation, and timeliness
Respond to grievances and crisis intervention as needed. Respond to and manage onsite emergencies and safety concerns ensuring all notifications, documentation and reports are submitted timely
Monitor common spaces to ensure it is inviting and accessible to all participants
Monitor cleanliness, ensure timely repairs and schedule painting as needed
Coordinate planning and evaluation of the residence’s goals and programs
Protect resident rights and meet or exceed NYS DOH and NYC DOHMH standards

Planning and Development

Collaborate with team to establish and maintain high level of care and respect for and communication with residence participants
Assist in the development of a long‑range plan to assure the financial stability of the facility
Work cooperatively with other staff members
Share information about participant progress, needs, and problems with appropriate staff
Attend training sessions and conferences as required for enhancement of job skills
Submit all required reports in a complete and timely manner
Assist with other duties as directed

Required Knowledge, Skills & Abilities

Experience working with population served including but not limited to: Older adults with mental illness, chronic medical conditions and/or experience with homelessness.
Proven management skills
Experience with RealPage, Yardi or similar property management software (a plus)
Ability to work well under pressure, including emergency and crisis situations, and be flexible with work schedule when necessary.
Able to work with staff and participants in a multi‑cultural environment
Preferred: Bilingual English/Spanish
Able to speak, read, write English (as required by DSS regulation 487.9.13)
On‑call responsibilities

Required and Preferred Education, Experience and Credentials

4‑year degree, preferably in Social Work or related degree with at least one year in a supervisory experience in the field; Master’s degree a plus
Applicant must be approved by the NYS DOH

Physical Requirements

Prolonged periods sitting at a desk and working on a computer
Must be able to lift or push up to 10 pounds at a time
Travel to different WSFSSH sites, as needed

Benefit Overview

Westside Federation of Senior & Supportive Housing offers full‑time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403(B) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Short‑term and Long‑term Disability, Employee Assistance Program (EAP), commuter benefits and more. Voluntary benefit options and Time Off that includes 11‑12 paid Federal Holidays, accrued Vacation and Sick Time.

EEO Policy or Statement

WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination, on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.

Monday – Friday 9 am – 5 pm (35 hours)

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