Community Health Worker (CHW) Supervisor

The Community Health Worker (CHW) Supervisor provides day-to-day supervision, guidance, and support to Community Health Workers (CHWs) within the Family, Community & Beyond Program. The supervisor ensures high-quality service delivery to pregnant, postpartum, and parenting families while maintaining compliance with New York State Department of Health (NYS DOH) requirements, program goals, grant deliverables, and hospital policies. This position combines leadership, staff development, quality improvement, community engagement, and direct operational oversight to ensure families receive comprehensive, culturally responsive, trauma-informed care.

Responsibilities:

Provide daily supervision and support to Community Health Workers.
Conduct regular individual supervision meetings.
Assist staff with complex client situations and problem-solving.
Monitor staff productivity, caseloads, and performance expectations.
Complete performance evaluations and provide ongoing coaching.
Develop improvement plans when necessary.
Assist with onboarding, orientation, and training of new employees.
Promote teamwork, accountability, and professional development.
Ensure implementation of program goals and grant deliverables.
Monitor compliance with NYS DOH PICHC requirements.
Assist with scheduling community outreach activities, workshops, and educational events.
Coordinate CHW coverage for hospital and community events.
Maintain adequate program supplies and educational materials.
Assist with planning Baby Safety Showers, workshops, parenting classes, and community outreach activities.
Review CHW caseloads regularly.
Ensure timely client follow-up.
Monitor referrals and linkage to services.
Support staff with high-risk or challenging client situations.
Promote client-centered, culturally competent, trauma-informed care.
Ensure confidentiality and HIPAA compliance.
Review documentation for completeness and accuracy.
Monitor data entry within required databases.
Ensure timely completion of client assessments, care plans, referrals, follow-up documentation, monthly reports.
Assist with quality assurance reviews.
Monitor program performance indicators.
Develop and maintain relationships with WIC, OB/GYN Clinics, Pediatric providers, Community-Based Organizations, Government agencies, Social service partners.
Represent the program at community meetings.
Promote collaborative referral processes.
Assist with the development of educational materials.
Support implementation of evidence-based health education.
Participate in community outreach events.
Promote maternal, infant, and family health initiatives.
Assist in coordinating workshops and educational programming.
Monitor program outcomes and quality metrics.
Identify opportunities for program improvement.
Assist with grant reporting and site visit preparation.
Participate in continuous quality improvement initiatives.
Ensure compliance with hospital policies and accreditation standards.

Position Requirements:

This position requires a minimum formal education of Associate's Degree in a related field and a minimum of three (3) years of relevant experience in community health, public health, social services, or a related healthcare setting. A combination of education and experience may be considered.
Minimum three (3) years of experience as a Community Health Worker or in community-based health programs.
Minimum one (1) year of leadership, supervisory, or team lead experience preferred.
Experience working with maternal and child health populations strongly preferred.
Experience working with diverse and underserved communities.
Experience coordinating community outreach programs.
Strong leadership and supervisory skills
Excellent communication and interpersonal skills
Conflict resolution and coaching abilities
Organization and time management
Cultural humility and sensitivity
Knowledge of maternal and infant health
Understanding of social determinants of health
Knowledge of community resources
Strong documentation and data management skills
Ability to prioritize multiple responsibilities
Ability to maintain confidentiality
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).

Preferred Qualifications:

Certified Community Health Worker (CCHW)
Bilingual English/Spanish strongly preferred
Experience with NYS DOH grant-funded programs
Experience with quality improvement initiatives
Experience with electronic documentation systems
Experience supervising multidisciplinary teams

Non - Union

Days: Mon - Fri

Shift: 9am- 5pm

Salary: $75,000

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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