We seek an experienced Senior Product Manager to lead our guest-facing digital ecosystem, owning the Mobile App and a comprehensive portfolio of Non-Room Booking Experiences (Dining, Entertainment, Spa/Wellness, and Concierge services) across multiple Wynn properties. This is a strategic role requiring portfolio-level product thinking, cross-property coordination, vendor partnership management, and the ability to balance new feature development with optimization and platform integration. The successful candidate will drive revenue impact, enhance guest satisfaction, and ensure seamless, integrated experiences across our digital touchpoints and physical properties.

Reports To: Executive Director of IT Product & Project Management

KEY RESPONSIBILITIES

Portfolio & Program Strategy

Own the strategic vision and roadmap for the guest-facing mobile ecosystem: Mobile App, Dining/F&B, Entertainment/Ticketing, Spa/Wellness, and Concierge experiences
Define portfolio-level strategy balancing new feature development, optimization of existing experiences, and seamless platform integration across property brands (WLV, EBH, WRL)
Establish OKRs and success metrics aligned to guest satisfaction, revenue impact, adoption rates, and operational efficiency
Conduct competitive analysis and market research; identify emerging trends and opportunities to differentiate guest experiences

Cross-Functional Program Orchestration

Coordinate across product, engineering, design, operations, and business teams; establish clear working agreements and decision-making frameworks
Manage dependencies and integration points between mobile app and multiple service experiences; resolve conflicts and ensure cohesive architecture
Drive alignment on prioritization, scope, and trade-offs across competing initiatives and stakeholder interests
Facilitate strategic decision-making and escalate conflicts that require leadership input

Multi-Property Brand Management

Establish consistent guest experience standards and brand guidelines across WLV, EBH, WRL, and other properties
Balance enterprise-wide platform consistency with localized property needs and brand differentiation
Coordinate phased rollouts and launches across multiple properties; ensure readiness and consistent execution

Stakeholder & Guest Research

Conduct deep user research and gather feedback from guests, operational teams, and business stakeholders across multiple properties
Synthesize insights to identify pain points, opportunities, and emerging guest needs across dining, entertainment, wellness, and concierge services
Lead user research initiatives (surveys, interviews, usability testing) to validate concepts and measure experience improvements

Vendor & Integration Management

Manage relationships with external vendors and service providers (reservation systems, payment processors, dining platforms, ticketing systems, etc.)
Negotiate vendor contracts and SLAs; ensure vendor roadmaps align with strategic priorities and timelines
Oversee technical integrations and resolve interoperability challenges between mobile app and backend service systems
Evaluate vendor performance against KPIs; elevate issues and manage remediation

Revenue & Business Impact

Define business cases for major initiatives; quantify expected revenue impact, cost savings, and guest satisfaction improvements
Monitor portfolio performance: mobile app adoption, transaction volume, guest satisfaction scores, revenue per transaction, conversion rates
Conduct post-launch reviews; analyze data to identify optimization opportunities and inform future roadmap decisions
Present portfolio performance, ROI, and strategic recommendations to executive leadership

Product Delivery & Release Management

Own end-to-end delivery of major initiatives: from concept through design, development, testing, and multi-property launch
Define requirements, acceptance criteria, and success metrics for each initiative; track progress and manage schedule/scope changes
Coordinate multi-property rollouts; ensure operations readiness, training, and go-live communication
Drive continuous improvement through iterative releases and A/B testing; measure impact and iterate based on data

REQUIRED QUALIFICATIONS

Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA preferred
7+ years of product management, program management, or digital product leadership experience
3+ years managing multiple products or services portfolio; experience with cross-functional program orchestration
Proven track record shipping complex, integrated digital experiences; demonstrated ability to balance competing priorities and manage dependencies
Strong experience managing external vendors, partners, and SLAs; comfort with contract negotiation
Demonstrated ability to influence across teams without direct authority; exceptional stakeholder management and communication skills
Strong analytical and business acumen; ability to build ROI cases, synthesize data, and drive decisions with metrics
Experience with mobile-first digital products and/or guest-facing consumer platforms
Comfort with matrixed organizations and influence-based leadership; proven ability to lead without direct reports

PREFERRED QUALIFICATIONS

Experience in hospitality, travel, entertainment, or hospitality technology sectors
Track record managing digital products across multiple brands, locations, or properties
Experience with revenue-impacting product decisions; understanding of hospitality monetization (bookings, F&B, ancillary services)
Familiarity with payment systems, reservation systems, or complex service integration architectures
Demonstrated success with A/B testing, user research, and data-driven optimization
Experience scaling digital products from early stage to enterprise scale

CORE COMPETENCIES

Portfolio & Program Thinking – Ability to manage complex, interdependent workstreams; balance competing priorities with clear strategic rationale
Stakeholder Leadership – Exceptional ability to influence across teams, build consensus, and lead without direct authority
Strategic Communication – Clear articulation of vision, roadmap, and trade-offs to diverse audiences (executives, operations, engineers, vendors)
Business Acumen – Deep understanding of revenue drivers, cost structures, and ROI; ability to quantify business impact
User-Centric Design – Passion for guest experience; commitment to understanding user needs and measuring satisfaction
Vendor & Partnership Management – Strong negotiation skills; ability to establish clear expectations and hold vendors accountable
Execution Excellence – Track record of shipping complex initiatives on time, within scope, and to quality standards
Systems Thinking – Ability to see connections between mobile app, multiple service experiences, and backend systems; design for integration

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Ability to sit at a desk and work in an office environment for extended periods
Frequent virtual and in-person communication: video calls, phone meetings, presentations to leadership
Travel to multiple Wynn properties for stakeholder meetings, user research, and cross-property coordination (estimated 15-20%)
Ability to manage ambiguity and respond quickly to strategic or operational changes

FIRST-YEAR SUCCESS METRICS

Established clear portfolio strategy and roadmap; achieved alignment and buy-in from all key stakeholders
Delivered 2-3 major integrated features or experience improvements; demonstrated revenue impact or guest satisfaction gains
Increased mobile app adoption and/or transaction volume across multiple properties
Established consistent experience standards across WLV, EBH, WRL; balanced brand consistency with property differentiation
Built effective cross-functional working teams and established clear decision frameworks
Successfully managed vendor relationships and integrations; resolved critical technical or operational issues
Quantified portfolio ROI; demonstrated clear business value to executive leadership

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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