Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our “Fearless Pursuit of the Unexpected,” we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

Job Description: Integrated Project Manager

What's the role? Integrated Project Manager

What's the hours? Full-time role, 37.5 hours per week

What's the salary? £50K - £55K

Who does this role report to? Associate Director

Where will I be working? A minimum of two days per week in our central London office in Old Street, EC1V 9BW

About The Role

We're looking for a highly organised and proactive Project Manager to join our London team. This is a pivotal – and new – role that sits at the centre of both client delivery and agency operations. Great ideas don't happen in isolation. They happen when brilliant people come together at exactly the right moment. Strategy informs creativity. Creativity inspires production. Production fuels earned attention across many platforms from media to social. And behind it all is someone ensuring every moving part is working in harmony. The role has two core areas of responsibility. Firstly, you will be responsible for project management of key global campaigns for some of the agency's most high-profile clients. You will ensure work moves efficiently from brief to delivery across account, strategy, creative, production and specialist teams. Secondly, you will work with agency Leadership to help run Chorus, our integrated capability bringing together Intelligence, Strategy, Creative and Creative Production, as ‘one team’ - ensuring resources, workflows and priorities are aligned across the business. This will enable a live view of agency capacity and demand, helping leadership make informed decisions about priorities, staffing and new opportunities. This is a role for someone who thrives on bringing clarity to complexity, enjoys working with multiple stakeholders to tight deadlines in a fast-paced environment, and takes pride in delivering ambitious, highly creative work through strong planning, organisation and collaboration. We’re making Zeno London into a place where ambitious ideas get made – and this role is crucial to that.

What You'll Be Doing

Client Campaign Project Management

Defining project scope, deliverables, milestones and dependencies from briefing through to completion.
Coordinating teams across account management, strategy, creative, production, earned, social and digital disciplines.
Managing budgets, resource allocation and utilisation across campaign teams.
Building project timelines, workback schedules and delivery plans for integrated client campaigns both local and global.
Tracking project progress and proactively identifying and resolving risks, blockers and delivery challenges.
Managing approvals, feedback rounds and stakeholder sign-off processes.
Providing clear project status updates and delivery reporting to account leads and senior stakeholders.
Supporting teams to deliver high-quality work on time and within scope.

Chorus Operations & Resource Management

Managing workflows and workplans across Chorus, ensuring projects are prioritised and delivered effectively.
Coordinating resource allocation across Intelligence, Strategy, Creative and Creative Production teams, ensuring Chorus operates as one integrated team rather than four separate functions.
Working closely with function leads to balance capacity, utilisation and business priorities.
Supporting new and organic business development with project planning, scoping and resource forecasting for new opportunities.
Maintaining visibility of incoming demand and helping teams prioritise work effectively.
Identifying opportunities to improve processes, collaboration and operational efficiency across functions.

Team & Stakeholder Coordination

Acting as a central point of coordination between client teams, specialist functions and leadership.
Facilitating clear communication and alignment across multiple workstreams and Zeno offices.
Ensuring stakeholders have visibility of priorities, timelines and delivery requirements.
Building strong relationships with account teams, producers, creative teams, function leads and senior leadership.

What We're Looking For

8 + years with proven experience in project management within an agency, creative, communications or marketing environment.
Strong experience managing multiple concurrent projects and stakeholders.
Excellent planning, organisational and prioritisation skills.
Experience building project plans, timelines, budgets and resource schedules.
Strong understanding of creative and campaign development processes.
Ability to manage competing priorities while maintaining attention to detail.
Confident communicator who can influence and collaborate across teams and levels.
Strong problem‑solving skills with the ability to anticipate challenges before they impact delivery.
Comfortable operating in a fast-paced, dynamic environment.
Experience using project management and resource planning tools e.g. Monday.com and Microsoft Planner.
Bonus Points For Experience supporting business development, financial forecasting or operational planning.

What Success Looks Like

Delivering client projects on time, on budget and to the highest standard.
Bringing structure, clarity and momentum to complex campaigns and workstreams.
Building trusted relationships across teams, leadership and client stakeholders.
Ensuring Chorus resources are effectively planned, prioritised and utilised.
Identifying and resolving risks and bottlenecks before they impact delivery.
Improving operational efficiency through stronger planning, workflows and processes.
Supporting business growth through accurate scoping, resource planning and project mobilisation.
Enabling teams across Zeno London and the wider global Zeno network to do their best work.

Why This Role?

This is a unique opportunity to shape how work gets delivered across both client campaigns and agency operations. You'll sit at the heart of some of our most important projects, helping teams do their best work while driving efficiency, collaboration and excellence across the business. And as the agency’s first dedicated in-house project manager, you’ll be able to help define the role and ways of working. The role offers broad exposure across client delivery, creative development, business operations and leadership decision‑making, making it an excellent opportunity for someone looking to have meaningful impact in a growing, ambitious agency.

Level 07

We are a rapidly-growing agency that provides opportunities to learn, develop skills and collaborate with colleagues at all levels across our global network. Ask us about Zeno’s Day of Play, Zeno Gives Back (our global day of service), Fearless University, office happy hours and more. We are always looking for diverse talent who can bring great energy to our teams and our business. Zeno is the place where careers are built and lives are lived.

A Fiercely Independent Agency

Zeno is an award-winning, global integrated communications agency, born from PR, operating across North America, Europe and Asia. Zeno is - and always will be - for everyone. We are committed to fostering a global, diverse workforce where all employees feel valued, included and empowered. What sets Zeno apart is the people who comprise the agency – the unique perspectives, the varied worldviews and the impactful empathy – who are dedicated to driving positive change. To support our diverse workforce, we created safe-space communities to connect with others who share similar backgrounds, experiences, identities, etc. These resources include: Black Voices, Zin Miedo (Latinx), PRide at Zeno (LGBTQ+), Asian-cy (Asian and Pacific Islander), Zeno Village (working parents), Freshmen Homeroom (Intern, AAE, AE) and Healthy Minds (mental wellbeing). To reinforce our commitments to DE&I and take action against systemic racism, Zeno launched ‘Act Together’ in 2020. The initiative is reflective of our shared responsibility to undertake the hard work that brings about real, positive outcomes within Zeno and the broader communications industry. The strengthened infrastructure and resources we put in place ensures DE&I effectively informs everything we do. Act Together remains central to who we are and how we show up with the goal of lasting change. We will not waver in prioritizing this important work.

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