Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Strategy and Operations (S&O) Org, DSVI teams are dedicated to driving strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. Within S&O, the Product Lifecycle and insights team is focused primarily on Day-0 readiness.
As a member of the Product Lifecycle NPI team, the focus of this role is Day-Zero readiness for MSFT Partners, Customer Service & Support (CSS) and Customer Success Unit (CSU). We are seeking a highly skilled and motivated Technical Program Manager (TPM) whose primary focus will be on Partner Commerce, Commercial & Federal GTM to join our dynamic team. The ideal candidate will have a strong background in artificial intelligence, project management, and cross-functional collaboration. As a Partner TPM, you will be responsible for driving the implementation and launch of Partner releases from use cases to general availability (GA) relevant to CSS, CSU, and Partner ensuring releases are delivered on time, within scope, and with high quality. Additionally, employing AI, Copilot, Agents to improve process, employ automation to help increase productivity, quality, and readiness.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Program Delivery & Launch Readiness:
- Lead and manage Partner launches from inception to completion, ensuring timely delivery and readiness.
- Drive support readiness by creating and delivering training content so Partners can support and sell products before Day 0 of launch.
Product & Service Definition:
- Collaborate with data scientists, engineers, product managers, planners, and other stakeholders to define project requirements, scope, and deliverables, aligning technical feasibility with business goals.
Stakeholder Management & Cross-Functional Collaboration:
- Coordinate cross-group virtual teams, track deliverables, and communicate effectively at multiple organizational levels to build strong peer-to-peer relationships.
Communication & Reporting:
- Develop and execute communication plans that provide visibility into new product introductions and release status for stakeholders and vTeams.
Risk Management:
- Identify potential project risks early and implement mitigation strategies to ensure successful outcomes.
Program Governance & Resource Management:
- Maintain clear and consistent communication with all stakeholders, providing regular updates on milestones, issues, and progress.
- Allocate resources effectively to ensure teams have the tools and support needed to meet objectives.
Technical Leadership:
- Provide technical guidance and leverage expertise in Partner and project management to resolve complex release challenges.
Innovation & Continuous Improvement:
- Use technical knowledge and AI-driven insights to identify efficiencies and implement solutions that improve processes and outcomes.
Quality Assurance & Validation:
- Apply best practices for testing and validation to ensure accuracy and reliability of Partner models and solutions.
Learning & Industry Awareness:
- Stay current with industry advancements and apply new knowledge to continuously improve project execution and delivery.
Other
Qualifications
Required Qualifications:
- Bachelor's Degree AND 2+ years' experience in engineering, product/technical program management or project management, data analysis, computer science, or product development OR equivalent experience.
- 1+ year(s) of experience managing cross-functional and/or cross-team projects.
Preferred Qualifications:
- Bachelor's Degree AND 4+ years’ experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
- Proven experience in technical program management, with a focus on Partner and machine learning projects and ability to convey complex technical concepts to non-technical stakeholders.
- Experience using tools such as Azure DevOps, and Copilot + Agents.
- Excellent project management, problem-solving and analytical skills and knowledge in MSFT Partner space.
- Understanding of Copilot and AI. Ability to create an Agent(s); a tool designed to automate and execute business processes, either alongside or on behalf of a person, team, or organization.
- Strong understanding of Partner business including but not limited to Partner, Solutions, Membership, Co-sell, Marketplace, ISV as an example.
- PMP, Scrum Master, LEAN Six Sigma or other relevant certification
Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
