Description
We are seeking a highly skilled and experienced Program Manager to join our Supply Chain Technology Fulfillment Services- Program Service (TFS-PS) team. In this pivotal role, you will be responsible for designing, implementing, and optimizing processes to support Programs and end-to-end strategies for the onboarding and management of IT hardware products across Amazon's Worldwide Store Operations. As a member of the TFS-PS team, you play a critical part in ensuring the seamless integration of new technologies into our global supply chain services. Your expertise will be instrumental in aligning the onboarding process with the evolving capabilities of our supply chain, driving operational efficiency, and fostering innovation throughout the lifecycle of IT assets.
By aligning the onboarding of new IT products with the evolving capabilities of our supply chain, you will play a pivotal role in enhancing the operational efficiency, cost-effectiveness, and strategic value of our technology infrastructure across Amazon's Worldwide Store Operations.
Key job responsibilities
Program Management:
• Support OTIE and other engineering driven programs for ensuring timely delivery of SC deliverables.
• Support customer driven programs for ensuring seamless SC support.
• Work with cross functional teams to ensure program health and unblocking of any program risk.
• Reporting on Program health to cross vertical leadership.
• Create and manage workflows and governance processes for cross vertical program management.
Product Integration:
• Develop and maintain standardized workflows and governance controls for the product onboarding process.
• Manage product lifecycles, end-of-sale/end-of-life planning, and engineering redesigns to ensure smooth transitions.
Supply Chain Roadmap Management:
• Serve as a strategic partner to the OTIE teams, aligning the IT product roadmap with the evolving supply chain capabilities and service offerings.
• Identify opportunities to optimize supply chain processes and drive continuous improvements.
• Establish robust governance mechanisms, control workflows, and approval processes to manage changes to launch design standards, BOMs, and construction build specifications.
Stakeholder Management:
• Work closely with internal OTS- SC, OTS-D, OTIE teams and other customer stakeholder teams to align the on SC deliverables to support programs and product onboarding with the broader supply chain solutions portfolio.
• Facilitate cross-functional workshops and meetings to gather feedback, align stakeholders, and manage change throughout the onboarding process.
• Serve as a subject matter expert, providing consultative support and guidance to various teams on product onboarding best practices.
Process Optimization:
• Establish KPIs and performance management frameworks to measure the success of program support and product onboarding process, driving continuous improvement.
• Identify and implement process enhancements, automation, and innovative solutions to streamline product onboarding workflows.
A day in the life
A day in the life Collaborating closely with cross-functional teams, including Engineering, Technical Product Managers, Finance, and Field IT, you will ensure the harmonious integration of new products with broader supply chain strategies and support programs which require SC support. Your ability to drive successful outcomes on complex, cross-functional projects will be essential in this position. You will be responsible for establishing robust governance mechanisms, control workflows, and approval processes to effectively manage changes to product specifications, build standards, and construction readiness. Additionally, you will leverage advanced analytics and change management expertise to guide stakeholders through the analysis, prototyping, testing, and validation of new product onboarding initiatives.
About the team
About the team Operations Technology Solutions (OTS) at Amazon designs, secures, and maintains advanced technical infrastructure and devices across diverse sectors. Supply Chain Technology Fulfillment Services, within OTS-SC, serves as a strategic partner, empowering Amazon's global operations with an integrated, data-driven supply chain portfolio. TFS-PS teams manage the program Services for Customer and OTIE programs aligning them with business strategies and customer needs. They orchestrate technologies and processes to optimize IT infrastructure and equipment flow across Amazon's ecosystem, ensuring seamless operations and customer satisfaction. SCS drives innovation, makes data-focused decisions on service investments, and implements effective management strategies to enhance supply chain capabilities.
Basic Qualifications
- 3+ years of program or project management experience
- Basic knowledge of IT Hardware like printers, scanners, laptop and networking gear.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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