Job Description:
Title: Program Manager
Duration: 6 month contract - could extend
Location: Onsite in Bellevue, WA
Key Responsibilities
Program Leadership & Execution
- Lead end-to-end program management for 8+ concurrent strategic initiatives including Relay Yard Automation (RYA), Two-Factor Authentication (2FA), Multi-Factor Authentication (MFA), RFID Seals deployment, Driver Identity, Agent Studio, Relay Gate Agent (RGA), and Autonomous Yard Hostler (AYH)
- Develop and maintain comprehensive project plans, delivery timelines, and milestone tracking across multiple workstreams
- Coordinate cross-functional teams spanning 6+ organizations including RYA, TCP, ACES, MMPM, WHS, S&C, TOM, and ADM
- Drive alignment between stakeholders with competing priorities and facilitate decision-making at senior leadership levels
Stakeholder Management & Communication
- Partner with business lines and regional teams to drive program adoption and execution
- Develop and execute comprehensive communication and adoption strategies for technology rollouts
- Manage EU stakeholders across multiple countries for solution expansion initiatives
Operational Excellence & Launch Support
- Lead pilot site selection, alignment, and launch support activities with site TOM teams
- Coordinate vendor relationships and manage external partner deliverables
- Drive SOP documentation, training development, and rollout execution for ROC and field operations
- Establish success metrics, track pilot performance, and provide scale viability recommendations
Support Tech teams
- Triage and close-loop on technical bugs with engineering teams
- Manage PMO approvals and compliance requirements across programs
- Track deployment milestones, identify blockers, and drive resolution
- Support workflow adoption, error-handling processes, and continuous improvement initiatives
Risk & Dependency Management
- Identify and manage program dependencies across technology, operations, and business teams
- Proactively surface risks and develop mitigation strategies
- Build contingency plans and drive issue resolution with appropriate urgency
- Ensure alignment on timelines, resources, and delivery commitments
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Business, or related field
- 10+ years of program/project management experience in technology or operations
- Proven track record managing complex, multi-stakeholder programs with competing priorities
- Experience with transportation, logistics, or supply chain operations preferred
- Strong technical acumen with ability to understand and communicate technical concepts
- Demonstrated ability to influence without authority across all organizational levels
Preferred Qualifications
- MBA or Master's degree
- PMP, Agile, or Six Sigma certification
- Experience with automation technologies and IoT deployments
- Background in security systems or authentication solutions
- International program management experience
- Experience with vendor management and external partnerships
Key Competencies
- Strategic Thinking: Ability to see the big picture while managing tactical execution
- Stakeholder Management: Expert at building relationships and driving alignment across diverse groups
- Bias for Action: Demonstrates urgency and drives results in ambiguous environments
- Communication: Exceptional written and verbal communication skills with ability to tailor messaging to audience
- Problem Solving: Creative and analytical approach to identifying and resolving complex issues
- Ownership: Takes full accountability for program outcomes and drives initiatives to completion
- Adaptability: Thrives in fast-paced, changing environments with shifting priorities
Success Metrics
- On-time delivery of program milestones across portfolio
- Stakeholder satisfaction scores and adoption rates
- Successful pilot-to-scale transitions with measurable business impact
- Risk mitigation effectiveness and issue resolution time
- Cross-functional team collaboration and alignment scores
