At Orquest, we believe retail works better when people and operations are synchronized. We put AI and Machine Learning at the service of stores so they always have the right employee, in the right place, at the right time.
We are looking for an experienced Project Manager to lead this mission, ensuring our implementation process is strategic, efficient, and oriented towards delivering real value.
✨ How you’ll make a difference
Your mission is to be the cornerstone of project governance and strategic success. As the primary lead for client relationships and expectation management, you will act as the leader who orchestrates both internal and external teams. You are a key figure with the ability to anticipate risks, set boundaries, and maintain strategic direction even in critical situations. Your approach combines operational excellence—solving incidents and evaluating project performance—with a consultative vision that ensures our solution delivers maximum value to the client.
- Strategic Project Governance: You will establish the project governance model, defining communication channels and decision-making forums with client stakeholders to ensure total alignment.
- Expectation Setting & Management: You will act as a trusted advisor, setting clear limits with clients to prevent scope creep while negotiating realistic commitments.
- Journey Map Management: You will define and oversee the project timeline, ensuring every phase—from the Sales Handover and Discovery to Data Maturation—is completed on time and in full.
- Realistic Planning: You will create work plans based on actual technical complexity (validated with Solutions Architects, Product, and Delivery), ensuring milestones are truly achievable.
- Multidisciplinary Coordination: You will ensure internal teams are engaged and aligned with the scope, removing blockers and fostering collaboration to meet project commitments.
- KPI Monitoring & VoC: You will establish performance indicators and activate the Voice of the Customer (VoC) program to ensure the implementation meets value expectations and project health remains high.
- Risk & Crisis Management: You will map risks proactively and lead communication during high-pressure moments, projecting calm and coordinating internal teams to resolve issues.
- Flawless Handover to CSM: Your goal is an impeccable transfer to the Customer Success team, delivering a client who is not just "configured," but trained, convinced, and actively using the solution.
🧩 What we’re looking for
- Experience: 3–5+ years managing complex SaaS implementations. Proven success leading relationships with challenging clients and managing global accounts with multiple stakeholders.
- Education: Preferably a degree in Project Management or solid equivalent experience in software project management.
- Languages: Professional fluency in the required languages (Spanish, English, and Portuguese). Additional languages are a competitive advantage for our global growth.
- International Reach: Flexibility to travel and adaptability to operate successfully in multicultural environments.
- Business & Value Vision: Ability to translate the client's macro objectives into a solid project plan oriented toward Orquest’s ROI.
- Governance & Methodology: Rigor in management methodologies to guarantee total control over project scope, timing, and quality.
- Strategic Communication & Negotiation: Skill in managing high-level stakeholders, adapting the message, and negotiating boundaries with solid foundations.
- Crisis Management & Resilience: Ability to maintain control and project calm under pressure, making data-driven decisions.
- Excellence & Ownership: A maximum sense of responsibility, attention to detail, and an unwavering commitment to results and client satisfaction.
🌱 What we offer
- ✨ A key role in a fast-growing international SaaS company
- 🌍 A diverse, global team and collaborative culture
- 💡 Real ownership and autonomy to drive impact
- 💎 Beyond the Salary:
- Comprehensive Medical Insurance.
- OpenUp platform for your mental well-being.
- Language classes to keep you growing.
- A flexible work model
