Summary
- Position Type: Full‑time, exempt, salaried supervisor role.
- Scope of Role: Responsible for managing the services delivered to a designated program or set of programs, and the operation of programs.
- Key Responsibilities: Oversee organization and implementation of direct supports, person‑centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and maintenance of the physical environment.
Essential Job Functions
Staff Management
- Recruitment & Hiring: May participate in hiring events as needed and partner with Talent Acquisition to identify hiring needs for Direct Support Professionals and Program Supervisors in consultation with the Area Director.
- Meetings & Training: Organizes and implements on‑site orientation and training for assigned programs and monitors training compliance and documentation; conducts monthly staff meetings; attends regional meetings and additional meetings as needed.
- Employee Scheduling: Designs and monitors schedules to ensure that all shifts are covered; monitors and minimizes overtime.
- Performance Evaluation: Conducts rotating performance snapshots and evaluations for direct reports in consultation with the PD’s manager; reviews and approves Direct Support Professional and other staff member’s performance evaluations.
- Coaching, Discipline and Termination: Coaches employees, correcting or directing employee behavior where required; may remove employees at their sole discretion in emergency; may recommend and participate in discipline and termination decisions in consultation with the PD’s manager and Human Resources; manages the termination of Direct Support Professionals or other staff members, as necessary.
- Employee Safety: Responsible for employee safety and workers’ compensation programs; monitors compliance; assists in returning employees to work; implements, oversees, and trains employees about safety.
Program Management
- Program Planning: Acts as the QIDP (if required), writes and approves individual program plans; trains and assists appropriate staff with implementation of plans across all shifts.
- Records: Periodically audits individual records and other program documentation for accuracy and completion.
- Program Team Meetings: Conducts progress meetings and (quarterly, annual, and/or other) reviews as appropriate; provides and approves written progress reviews.
- Compliance: Oversees licensing compliance for program services and supports; ensures timely and accurate program documentation; implements the Sevita compliance plan and manages individual rights implementation while maintaining confidentiality and adhering to individual rights standards.
- Management of Individuals’ Assets: Implements system and oversees management of individual’s funds and property, assuring safety and accuracy; audits, monitors, and reviews individual’s financial accounts.
- Program Stakeholder Relations: Maintains productive professional relations with individuals, families, case managers and other stakeholders; provides regular communication and acts as point of contact; implements satisfaction improvement plans.
- Government Relations: Engages in government and community relations; participates in advocacy efforts and ensures preparedness for home visits (staff, families, legislators).
- Incidents: Implements proactive strategies to reduce or eliminate serious incidents; takes immediate steps to correct safety concerns; reviews incidents and directs appropriate response; ensures timely incident reporting and submits all required reports.
Health Care
- Appointments: Oversees coordination of health care appointments and monitors individual attendance.
- Medications: Oversees medication administration, documentation, and security; reviews documentation for accuracy and completeness; ensures employees are certified or trained.
- Medical Supplies and Equipment: Approves purchases of medical supplies and equipment; ensures training in proper use for all employees.
- Dietary Planning: Monitors food service in accordance with dietary plans and regulatory compliance; ensures consideration for special needs and individual choice; ensures employees are certified or trained in meal preparation and dietary planning.
Financial Management
- Purchasing: Approves purchase of food, supplies, and equipment; reviews and monitors monthly invoices for accuracy and budgetary compliance; attests to company credit card statements and invoices under company policy.
- Billing and Utilization: Oversees census, attendance information, or other required documentation to assure accurate billing; ensures program documentation is accurate, complete, and compliant; monitors utilization between authorization and provision of services and supports.
- Staffing: Monitors staffing hours for budgetary compliance.
- Growth: Develops understanding of program growth strategy and supports implementation of growth initiatives within the program.
Census Management
- Census Performance: Monitors census performance for their location(s) and escalates potential service disruptions to the Area Director and Regional Director.
- Referrals: Reviews referrals to validate fit for specific locations and identifies potential barriers; escalates to Area Director and Regional Director; coordinates and prepares for in‑person site visits during the referral process.
- Placements: Coordinates preparations required for expected placements including staffing, funding, home set‑up, and safety requirements.
Maintenance
- Vehicles: Ensures vehicles are properly maintained, clean, and safe; implements training procedures; addresses safety concerns with employee vehicles or other transportation.
- Housekeeping: Monitors and implements strategies to assure neat, clean, and safe program environments (internal and external); ensures age‑appropriate and aesthetic decoration.
- Maintenance and Repair: Oversees environmental safety program; establishes preventive maintenance schedule; maintains furnishings, equipment, and facilities in good repair and regulatory compliance.
Other
- Performs other duties and activities as required, including backfilling roles under your supervision.
- Must be available on‑call to support staff, find coverage or cover shifts as needed.
- Performs other related duties and activities as required.
Supervisory Responsibilities
- Manages Direct Support Professionals, Program Supervisors, and other direct or indirect staff members of the program; completes performance evaluations, orientation, and training; makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions; resolves employee problems within position responsibilities.
Minimum Knowledge And Skills Required For The Job
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.
Education And Experience
- Bachelor's degree
- Two to three years of related experience in the Human Services Industry preferred.
- An equivalent combination of education and experience providing proficiency in the areas of responsibility listed above may be substituted for the above requirements.
- Other education and experience as required by applicable regulations.
Certificates, Licenses, And Registrations
- Current driver's license, car registration, and auto insurance if driving on behalf of the Company or providing transportation to individuals receiving services.
- Licensure(s) as required by state.
- Medication Management Certificate issued with completion of Company provided training.
- Mandatory Reporter Certificate issued with completion of Company provided training.
- Other training(s) and/or certification(s) per state requirements and/or service line.
- For specific programs: AZ Behavioral Health programs must meet BHT requirements.
Key Metrics
- Individuals' Served Funds Compliance
- Customer Satisfaction
- Documentation Compliance
- Licensing Compliance
- Quality (% participation)
- Program Visits
- Overtime
- Job Requisitions
- Program Training Compliance
Work Environment
- The Program Director works at the program location(s) they oversee.
- Oversees services or supports in residential, vocational, or in‑home settings.
Other Requirements
Physical Requirements
- Medium Work: Exerting up to 50 pounds of force occasionally, up to 30 pounds of force frequently, and up to 10 pounds of force constantly to move objects.
Addendum
- CS New Jersey – Refer to: CS NJ Addendum – Program Director 2754.
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
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