Level: Management - Job Location: Holbrook, MA 02343 - Position Type: Full Time - Salary Range: $54,000.00 - $59,000.00 - Travel Percentage: Negligible
The Director of Day Services is responsible for the overall management and administration of both Day Habilitation Services and Community Based Day Supports for the assigned day program. The responsibilities include direct supervision of the Program Coordinator for CBDS Day Supports (PCCBDS) and the Program Coordinator for Day Habilitation Services (PCDH). Management functions entail strategic planning, securing a wide variety of meaningful paid and volunteer opportunities, budgeting, implementation and assessment of services to ensure that individuals’ needs are met and services are of high quality. It is essential that the Program Director have a clear vision of the service delivery for each division of the day program and bring a high level of creativity and focus to detail to ensure that each individual is engaged and thriving while attending day services with Amego. This includes consistent oversight of programs in and out of the main program building. On‑call responsibilities are within the scope of duties to ensure full support and quality control.
Primary Responsibilities
- Maintain a thorough knowledge of current practices in the field and ensure that all programs practice the following principles: uphold individual rights and dignity; promote individual control; promote community membership; promote development of meaningful relations with others; promote personal growth and accomplishments; promote personal well‑being, health and safety.
- Explore and secure meaningful community‑based enrichment and volunteer opportunities for identified individuals in Day Habilitation Program.
- Explore and secure meaningful community‑based enrichment and volunteer opportunities for identified individuals in Community Based Day Support Program.
- Explore and secure in‑house or community‑based employment options for identified individuals in Community Based Day Support Program; explore entrepreneurial opportunities for identified individuals as well.
- Maintain communication with stakeholders regarding programmatic activities, focus of program and participation of individuals on a consistent basis, at least monthly.
- Ensure that all individuals receive professional, individualized services based upon periodic assessment of needs, that all programs have meaningful written goals and objectives and that a comprehensive program evaluation is conducted to measure progress toward goals, individual satisfaction with services and changes in population served.
- Provide positive, innovative and effective leadership and motivation within the department to ensure the organization is responsive and professional, carries out its mission well, and is perceived positively by stakeholders.
- Design and maintain an effective organizational structure, delineating lines of authority, responsibility and communication; establish well‑defined, documented and properly communicated staff roles and ensure that appropriate staffing levels and qualifications are met.
- Demonstrate commitment to comprehensive staff training by implementing a variety of ongoing trainings for all levels of staff; ensure day service meetings are conducted regularly for all staff.
- Provide effective direct supervision and support to all assigned staff; ensure supervisory staff provide supervision and support to their subordinates; ensure all staff are valued and treated fairly, with dignity and respect; complete supervision and performance appraisals as required.
- Assist the clinical department in the oversight of behavior support plans for individuals; be prepared to provide direct behavioral support at all times; assist with behavioral interventions, including the implementation of emergency physical restraint as needed; may provide direct support to individuals at a work site if staffing issues require it.
- Provide daily support and oversight of program to ensure that program members meet community commitments, including outside employment, volunteer work and enrichment activities.
- Meet or exceed regulatory requirements for Day Habilitation and CBDS programming, including DDS certifications, ISP regulations, individual records, CARF standards, Department of Public Health and Department of Labor wage and hour regulations; develop, review and revise operating policies and procedures on an ongoing basis.
- Complete quarterly audits for each division within the Day Service Delivery system (Day Habilitation and CBDS programs) to ensure full compliance with all regulatory agencies.
- Participate in the preparation of well‑written proposals and grants when applicable; maintain knowledge of state contract procurement regulations.
- Maintain positive and effective relations with families, guardians, state agencies and other entities that purchase services.
- Adhere to budgets for the programs under management control; monitor and control revenues and expenses.
- Ensure that management plans are prepared providing analysis of program evaluation data and recommendations for corrective action, as well as comprehensive annual plans addressing programmatic, administrative, marketing and human resource development activities.
- Manage the marketing of services by keeping abreast of trends in the field and needs of prospective individuals; maintain ongoing efforts to publicize services and network effectively with funding sources and school system personnel for individuals turning 22.
Departmental Specific Duties
- Adhere to goals and objectives in securing meaningful community‑based employment and training options, volunteer options, creative and innovative recreation options, and meaningful educational/skill enhancement activities.
- Ensure that the day program is kept in a safe, clean, and attractive manner and that all safety programs and policies are communicated to staff and implemented and practiced consistently; assist in the maintenance of program vehicles.
Secondary Duties
- Participate as an effective, respectful and positive member of the Senior Management Team and contribute to joint efforts of the agency; maintain appreciation for the scope and responsibilities of fellow managers.
- Perform any additional duties as assigned by the VP Adult Services; maintain attendance and punctuality.
- Adhere to all policies and procedures related to timekeeping.
Qualifications
- Bachelor’s Degree required or Master’s preferred. A Master’s Degree can substitute for two years’ experience, not including supervisory or administrative experience.
- 3+ years’ leadership and management experience in a human service setting.
- Demonstrated experience in change management and innovation, strategic planning, financial management, organizational growth and expansion.
- Effective communicator, with experience developing decision‑making processes and serving as a facilitator.
- Demonstrated commitment to valuing, nurturing and celebrating diversity within the organization for staff and individuals; belief that cultural competence drives quality.
- Mentor who nurtures and encourages the growth and development of all staff.
- Comfort and capacity to work within a highly decentralized delivery system and centralized administrative service structure.
- Understanding of complex financial planning and budgeting processes with multiple funding streams, balance sheets and financial statements.
- Familiarity and experience with Federal and Massachusetts adult programming regulations (DDS, DOL, DPH, CARF, etc.).
- Ability to work flexible hours separate from the Monday through Friday schedule when needed; may need to assess activities conducted on weekends or in the evenings.
- Must maintain the following certifications/licenses: CPR/First Aid; Safety Care (recertification in emergency physical restraint procedures); MAP; driver’s license.
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