Senior Product Manager, Technical – Bothell, WA
Responsibilities
- Own the payment technology product end-to-end, create and handle product vision, strategy, and roadmap, and lead cross‑functional teams to deliver high‑quality products.
- Act as a primary point of contact for the intake process to DevOps technology teams and own the technical product roadmap for complex or cross‑platform solutions.
- Partner with business, internal and external stakeholders, and leadership to understand current customer experiences, identify areas of opportunity, and create and manage product vision and roadmap.
- Lead and handle payment product backlog and priorities with business and technology partners.
- Lead product backlog grooming sessions by partnering with key resources.
- Address challenges impacting the customer experience, including technical, functional, process, and policy considerations, and creatively define and implement solutions.
- Inform and evangelize a strong customer focus and customer experience that aligns decision‑making with IT investment choices and prioritization.
- Work with businesses to identify and articulate initiative scope, benefits, and ROI.
- Collaborate with stakeholders to plan and manage product releases.
- Develop and communicate payment acceptance and processing instructions on complex technical subjects and align multiple domains, both technical and non‑technical, on this common vision.
- Handle capacity and work planning.
- Effectively and efficiently communicate with technical and non‑technical audiences, including executive leadership.
- Telecommuting is permitted, but applicants must work from the worksite location at least 3‑4 days per week.
- No additional national or international travel is anticipated.
Skill Requirements
- Designing enterprise software, solutions, and business processes, including functional processes, feature building & user story grooming, in one or more industry verticals such as Telecom, Payments, payment data collection, PCI Assessment & Compliance, 3D Secure, Digital wallet, Point of Sale, P2P, Tokenization, EMV processing, chargeback processing, Payment Risk & Fraud Prevention, and third‑party payment integrations.
- Conducting studies and integrating with card issuance & acquiring products, building Debit/Credit/prepaid card secure payment acceptance flows, risk & credit analysis, reward program, payment clearing & settlement, payment processing, IMPS Payment Services, reconciliation solution, ISO Messaging & POS semi‑ and fully‑integrated solutions.
- Utilizing mandates and switch specifications from domestic and international payment networks (including Visa, Mastercard, Discover, STAR, Pulse, Integrated Debit and SHAZAM), Chase & WorldPay acquirers, and processors, and identifying impacts to merchants’ enterprise payment system, analyzing data and creating trends with tools such as Splunk, Power BI, Snowflake databases.
- Gathering and interpreting business requirements and converting them into functional and technical specifications such as BRD, PFR, leveraging Rally, Jira Align, and Jira tools for technical staff including review of test cases with Quality Analysts.
- Designing and developing use cases, data flow diagrams, integration scripts and procedures using modeling tools such as Lucid Chart, Visual Paradigm, MS Visio, Enterprise Architect and integrating with backend services.
- Defining and resolving challenges impacting the customer experience, including technical, functional, process, and policy considerations, and implementing enterprise‑wide technical solutions utilizing technologies such as Java, Spring Boot, RDBMS concepts, Oracle, Cassandra, MS SQL Server.
Experience and Education Requirements
- Primary: Master’s degree in Information Technology, Computer Engineering, or related field, and 5 years of relevant work experience.
- Alternative: Bachelor’s degree in Information Technology, Computer Engineering, or related field, and 7 years of relevant work experience.
Other Requirements
- Location: Bothell, WA.
- Applicants must be at least 18 years of age.
- Legally authorized to work in the United States.
Travel
- No additional national or international travel required.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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