About the Company
Spicy Products is a brand accelerator on Amazon, Walmart, and emerging marketplaces. Founded in 2018, we partner with a select portfolio of brands to launch and grow their products on the world's largest e‑commerce platforms. We operate on a buy‑sell model, purchase our partners’ products at wholesale, and sell them across multiple marketplaces. We run the entire brand program, including catalog, advertising, inventory, creative, and brand strategy. We are a full service accelerator.
About the Role
The Head of Brand Operations runs our business day to day. You own the P&L for our brand programs, including margin, pricing, inventory, and growth, and you build and lead the team that executes. You report to the CEO and sit on the leadership team.
Responsibilities
- Own the P&L and make our brand programs profitable. Set pricing, repricing, and promotion strategy; win and hold the Buy Box on products we have exclusive rights to; identify and report unauthorized sellers; review product profitability regularly and discontinue underperformers; manage inventory planning to stay stocked on best sellers while avoiding overstock and aged inventory.
- Build and lead the team and operating system. Hire, manage, and develop the team across catalog, advertising, creative, and operations. Meet weekly with each direct report and run the team's operating cadence. Build and maintain SOPs, templates, and tools, and own our product master data as the single source of truth.
- Grow the brands through launches and new channels. Deliver product launches that ship on schedule and meet quality standards across every channel. Lead expansion onto new marketplaces such as Walmart and TikTok Shop; coordinate with brand partners and external partners to deliver growth on schedule and surface blockers early.
Requirements
- 5+ years running operations and owning commercial outcomes at a brand selling on Amazon, an accelerator, or an agency.
- Track record of owning a P&L at a brand selling on Amazon, or at an accelerator or agency.
- Proven people leadership, including hiring, managing, and developing a team.
- Deep Amazon Seller Central expertise across Buy Box, FBA, pricing and repricing, reimbursements, account health, advertising, SEO, and promotions.
- Strong command of inventory management and demand planning.
- Documentation mindset; build SOPs and operating manuals as a habit.
- Ownership mentality; take full responsibility for outcomes, bring solutions, and follow through.
- Fluent with AI tools and use them daily to work faster and more effectively.
- Advanced proficiency with Excel, project management software such as Asana, ClickUp, Monday, or Notion, and managing data across multiple systems.
- Strong attention to detail with exceptional follow‑through.
- Strong written and verbal communication.
- Resourceful problem‑solver who proposes solutions, not just problems.
Ideal Experience
A track record of building something from nothing: turning ambiguity into structure and creating systems where none existed. You are a creative, resourceful thinker who thrives in environments where the playbook has not yet been written. You have grown alongside a company as it scaled from a small team to a larger organization.
Pay + Benefits
- Base salary: $100K to $150K USD, plus bonus.
- Paid time off and paid company holidays.
- Hybrid in Wheaton, IL. Working hours are 7:00 AM to 4:00 PM Central Time.
Core Values
- Integrity: We uphold honesty and ethical practices.
- Excellence: We strive for top‑tier performance.
- Ownership: We take full responsibility of our client’s success as if it’s our own brand.
- Innovation: We encourage creative, forward‑thinking, unique ideas.
- Collaborative: We foster teamwork with kindness and respect to achieve shared goals.
- Purposeful: We align our actions with meaningful outcomes.
- Stewardship: We are guided by biblical principles as a faith‑based organization.
- Family: We build a culture where team members feel valued.
- Humble: We are always looking for opportunities to serve one another.
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