About the Role
Every employer has to pay and file its taxes correctly and on time: to the right agency, the right form, the right day. At Gusto, our Tax Payments & Filings team owns that promise for more than 500,000 businesses and millions of employees, moving billions of dollars to federal, state, and local agencies. You’ll join the team building the tooling, automation, and AI‑enabled systems that keep Gusto ahead of constant regulatory change, working shoulder‑to‑shoulder with the Operations and Compliance teams (our primary customers) and the engineers who know this domain deeply. It’s high‑leverage, deeply technical product work at the core of what makes Gusto trustworthy.
About the Team
- Ownership: Own the investment strategy for how Gusto gains leverage over tax compliance. Decide where the team places its bets, which capabilities to build, and how to sequence them for the biggest return, and set the long‑term direction for where tax compliance at Gusto is headed. You’ll make the hard trade‑offs about where we spend our time and resources and turn them into a clear plan the team can execute against.
- North Star: Compliance that scales faster than Gusto grows—every customer’s taxes handled correctly and on time, no matter how fast the rules change or how much volume we add.
- Collaborate: Partner across Engineering, Design, Operations, Compliance, Legal, and CX to find where the real friction is, validate solutions, and build alignment. Your primary customers are internal—Operations and Compliance—and your job is to make them dramatically more effective.
- Make it happen: You’re here to build, hand in hand with your team. You’ll prototype, get into the weeds of tax, and use AI to ship scalable solutions faster than the rules can change. You’ll turn the real complexity of tax into systems that just work, and you’ll own the outcome end to end.
What Product Management Is Like at Gusto
- Our Product team is lean, which means you’ll have a high degree of impact and ownership.
- We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship—using AI as your co‑builder to turn problems into durable solutions that deliver customer value with urgency and care.
- We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity—blending curiosity, experimentation, and AI‑native craft to shape how products (and work itself) are built at Gusto.
Here’s What We’re Looking For
- 5+ years of hands‑on product management experience, including ownership of internal‑facing platforms, tooling, or operational systems.
- A track record of driving leverage: building automation, tooling, or system improvements that removed real work.
- Strong technical fluency and a genuine partnership with engineering, with comfort operating in complex codebases.
- Experience in a compliance‑driven or highly regulated domain, where correctness isn’t optional and a government agency or regulator is effectively a stakeholder (ex. financial services, banking, insurance, tax, healthcare, or benefits).
- Hands‑on experience with AI and automation.
- You use data to find the highest‑leverage opportunities, set goals, and measure impact.
- An exceptional cross‑functional partner, especially with internal customers like Operations and Compliance and with engineering.
- Ability to bring structure to ambiguity: define direction, sequence the work, and make deliberate prioritization trade‑offs based on clear frameworks.
If you don’t think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.
Compensation: $152,000/yr to $190,000/yr in Denver & most major metro locations; $184,000/yr to $230,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise.
Where PMs at Gusto work: offices in Denver, San Francisco, and New York; remote team members across the US and Canada. We are actively hiring for this role in San Francisco. The position is eligible for work at the specified location.
Office expectations: employees based in those locations will be expected to work from the office on designated days approximately 2–3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto’s subsidiary.
Equal Opportunity Employer
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto’s Applicant Privacy Notice.
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