Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real‑life impact, building a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides data and strategic insights, patient support services, and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris serves more than 500 customers and has supported millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.
The Program Director is responsible for the strategic leadership, operational oversight, administration, and overall management of a comprehensive patient services portfolio, including full market access reimbursement support, patient affordability programs, and related patient support services. The role ensures the successful delivery of services across multiple programs while maintaining a strong focus on patient experience, client satisfaction, compliance, quality, and operational excellence.
Responsibilities
- Provide strategic and operational leadership for a portfolio of HUB and affordability programs.
- Lead and develop high‑performing teams through effective coaching, training, and performance management.
- Ensure achievement of client SLAs, KPIs, quality standards, and compliance requirements.
- Serve as the primary escalation point for operational, client, and patient‑related issues.
- Build and maintain strong relationships with client stakeholders through regular business reviews and governance meetings.
- Analyze program performance metrics and implement corrective actions and continuous improvement initiatives, using data as a key driver of decision‑making.
- Oversee program budgets, staffing models, forecasting, and resource planning.
- Partner with internal departments to support system enhancements, program launches, and operational readiness activities.
- Ensure compliance with applicable regulatory, privacy, and industry requirements, including HIPAA, FDA, and manufacturer‑specific guidelines.
- Support business development efforts by participating in client presentations, RFP responses, and implementation planning for new programs.
- Drive innovation and operational excellence through process optimization, automation, and technology‑enabled solutions.
- Maintain a patient‑centric approach while balancing client objectives, operational efficiency, and financial performance.
Qualifications
- BA/BS degree preferred.
- 8–10 years of experience working at a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including previous management experience.
- Advanced problem‑solving skills with the ability to work cross‑functionally to resolve issues and generate results among potentially conflicting constituencies.
- High level of confidence, integrity, enthusiasm, executive presence, and a personality that fits a fast‑paced, energetic, and proactive organization. Strong work ethic is a must.
- Ability to manage others, both direct and indirect reports.
- Proven ability to work in a team environment where the majority of team reports up to you and where coaching, mentoring, and delegating is an absolute must.
- Exceptional verbal and written communication and presentation skills required to internal and external clients.
- Ability to build strong relationships with peers, across the organization and the senior leadership team.
- Excellent interpersonal skills and ability to influence sometimes without explicit authority.
- Thorough understanding of business operations and processes required.
Physical Demands & Work Environment
- While performing the duties of this job, the employee is regularly required to talk or hear, frequently required to sit for long periods of time, use hands to type, handle or feel, and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Minimal flexibility to travel as needed is preferred.
- This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Benefits
- Medical, dental, and vision plans, including HSA‑ and FSA‑eligible options, with Valeris contributing toward premium costs.
- Additional health support, including telehealth and Employee Assistance Program (EAP) services.
- Company match on Health Savings Account contributions.
- Free basic life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000.
- Company‑paid short‑term disability coverage, with the option to purchase long‑term disability.
- 401(k) retirement savings plan with 100% match on the first 5% you contribute, with immediate vesting.
- Paid time off (PTO) and sick leave to support work‑life balance.
- Team members receive nine paid holidays plus two floating holidays.
- Opportunities for advancement in a company that supports personal and professional growth.
- A challenging, stimulating work environment that encourages new ideas.
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace.
- A mission‑driven, inclusive culture where your work makes a meaningful impact.
Equal Opportunity
At Valeris, we celebrate and support differences, thrive on diversity, and commit to an inclusive work environment. Valeris is an equal‑opportunity employer.
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
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