Universal Music Group seeks a Senior Manager, ServiceNow Product & Service to lead the Product Team’s ServiceNow domains across ITSM, HRSD, CMDB, and catalog requests. You will own demand shaping, roadmaps, and outcomes-based reporting for internal customers in a globally distributed team.
You will manage KPIs, drive value delivery, and partner with Security/IT to ensure secure, compliant service delivery across multiple time zones.
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