Senior Product Manager – Onboarding, Access

Jobtailor • Remote (az, United States) • $120 - $180 / year • 20h ago

Responsibilities

Drive Onboarding Product Execution: Own and execute the roadmap for onboarding and access experiences, ensuring timely delivery of high-impact capabilities across login, authentication, and enrollment journeys.
Deliver Member-Centric Experiences: Design and launch onboarding capabilities such as digital card issuance, wallet integrations, and account onboarding flows to create seamless first impressions for members.
Translate Strategy into Action: Partner with leadership to bring strategic vision to life, breaking it down into actionable plans, prioritized backlogs, and measurable outcomes.
Collaborate Across Teams: Work closely with marketing, technology, and vendor partners to align messaging, experiences, and delivery, ensuring consistency across all touchpoints.
Leverage Technology & Integrations: Guide integrations with origination platforms, open banking systems, and supporting technologies, enabling scalable and modern onboarding solutions.
Use Data to Drive Decisions: Define KPIs, track performance, and leverage insights to continuously improve onboarding effectiveness, activation rates, and early lifecycle engagement.
Champion the Voice of the Member: Incorporate member feedback and behavioral insights into product decisions, ensuring experiences are intuitive, valuable, and aligned with member needs.
Lead Cross-Functional Execution: Align stakeholders across business, risk, compliance, and operations to deliver outcomes while navigating complexity and competing priorities.
Manage Product Lifecycle: Oversee the end-to-end product lifecycle—from ideation and research through design, development, launch, and optimization.
Optimize Performance & Outcomes: Monitor product performance, identify opportunities for improvement, and refine the roadmap based on results and learnings.

Requirements

Bachelor’s degree or equivalent work experience in a technology, business, or related discipline required.
Advanced degree preferred.
7 years of experience in product management, product development, or platform-based product roles.
Experience working in an agile environment.
Previous experience overseeing all elements of the product development life cycle required.
Experience in managing highly effective cross-functional teams required.
Previous experience understanding and determining product strategies based on the voice of the customer required.
Experience managing and maintaining vendor relationships required.

Certifications & Qualifications

Bachelor's degree
Advanced degree (preferred)

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