Illumio is seeking a Senior Escalation Manager to own end-to-end customer-facing escalations across Product, Engineering, Cloud Operations, SRE, and Security. You will lead post-incident governance, RCA tracking, and escalation program reporting while partnering with executive teams to drive customer outcomes.
The role requires 7+ years in escalation or related fields, strong SaaS/cloud experience, and exceptional communication with enterprise customers.
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