Ignite your passion for product innovation by leading customer‑centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in Consumer & Community Bank Trust and Security, You will own the adoption roadmap, the feature catalog, the developer experience, and the golden paths that turn complex platform capabilities into self‑serve tools that consumer teams can act on independently. You will also lead the Migration & Cutover Office, the function responsible for the disciplined retirement of Chase's legacy fraud data estate — ensuring each legacy system is decommissioned safely, on schedule, and without disrupting the 85 million customers and $9 trillion in annual transactions those platforms currently support.
The Trust and Security: Data, Decision & AI/ML organization is responsible for the data infrastructure, decisioning intelligence, and machine learning capabilities that power fraud detection and trust decisions across every Chase channel, product, and customer interaction. The Platform Adoption & Enablement team ensures that the platforms we build are actually used — and that the legacy systems they replace are retired safely and on schedule.
Job responsibilities
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
- Demonstrated track record of defining and executing platform adoption strategies, including golden paths, feature catalogs, consumer onboarding programs, and self‑serve documentation
- Experience leading or contributing to large‑scale platform migrations, including defining parity criteria, managing consumer cutovers, and producing evidence packages for audit or regulatory review
- Strong analytical skills with experience measuring and reporting on adoption health metrics: NPS, time‑to‑first‑use, onboarding velocity, and feature utilization
- Excellent stakeholder management and communication skills — proven ability to translate complex platform capabilities into clear consumer value propositions for both technical and non‑technical audiences
- Experience working in a large, matrixed financial services organization with multiple cross‑functional stakeholders including Risk, Compliance, Legal, and Engineering
- Proven ability to manage and develop cross‑functional product teams
- Bachelor's degree
Preferred qualifications, capabilities, and skills
- Recognized thought leader within a related field
- advanced degree
- Experience enabling adoption of data platforms, ML platforms, or fraud and risk decisioning systems at a major financial institution or high‑scale technology company
- Familiarity with data product catalog tools and platform discoverability frameworks — including feature catalogs, data contracts, and schema governance
- Experience with platform product management frameworks, including Team Topologies, Platform‑as‑a‑Product operating models, and developer experience (DevEx) measurement
- Familiarity with regulatory and audit requirements applicable to legacy platform retirement in a regulated financial services environment
- Experience with internal developer platforms, self‑serve data environments, or ML platform adoption programs
- Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
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