Senior Director of Product Management (Global Network Operations)

Socket.dev • dallas, tx, United States • $180 - $240 / year • 23h ago

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work
The Senior Director, Product Management - Global Network Operationsis responsible for driving the strategy, development, and growth of Global Network Operations digital products and platforms. By aligning teams aligned around common customer journeys, operational workflows, and technology capabilities, this role streamlines product strategy and execution while improving speed, efficiency, and value delivery
Key areas of focus include evolving existing Network Operations digital products and launching emerging platforms that enhance visibility, automation, reliability, and scalability across global network infrastructure. The Senior Director ensures that product strategies simplify operational complexity, improve customer experience, and enable high‑performing, resilient network services
Reporting to the SVP of Global Network Operations, this leader ensures that product management practices are scalable, data‑driven, secure, and adaptable to evolving technologies and operational needs. The Senior Director owns the end‑to‑end product lifecycle - from vision and roadmap through launch and optimization - partnering closely with Engineering, Operations, Architecture, Security, and business stakeholders to deliver measurable outcomes
Accountable for executing against the product roadmap, the Senior Director drives cross‑functional alignment, validates product‑market and product‑operations fit, accelerates adoption, and establishes a path to sustainable scale. Emphasis is placed on strong product discovery, customer‑centric design, rapid experimentation, and continuous learning to drive iterative improvement
Additionally, this leader fosters a culture of accountability, integration, and operational excellence by implementing modern product practices, leveraging automation and analytics, and building organizational capabilities that support scalable, resilient, and adaptive growth across the Global Network Operations portfolio
Own the end‑to‑end product lifecycle(vision, roadmap, definition, delivery, adoption, and optimization) for core NetOps platforms
Simplify operational complexityand improve customer experience while enabling high performing resilient network services globally
Lead a cross‑functional product portfolio spanningautomation & orchestration,observability/telemetry,incident & reliability management (SRE),capacity & performance,self‑service/API platforms, andsecurity/compliance integration
Define multiyear product vision and portfolio roadmapfor Global Network Operations; align investments to business outcomes and GMPO priorities
Prioritizationusing clear KPIs/OKRs (e.g., MTTR, change success rate, automation coverage, SLO attainment, cost to serve, adoption)
Lead discovery and experimentation:Validate problem/opportunity, define MVPs, run iterative tests, and scale proven solutions
Ensure execution excellence:Partner with Engineering, Operations, and Architecture to deliver high‑quality releases with well‑defined SLAs/SLOs, release criteria, and runbooks
Drive adoption and change managementacross regions and stakeholder groups; measure and improve time to value and customer satisfaction
Establish modern product practices and governance(data driven decision‑making, lifecycle management, product analytics, A/B tests, and continuous feedback loops)
Stakeholder leadership:Influence and align executive partners across Engineering, Security, Finance, and Customer/Field organizations
Run outcome‑based portfolio planning- 15+ yearsin product management or adjacent leadership roles
Network Automation & Orchestration:Expertise in provisioning, change management, configuration compliance, and policy‑driven automation workflows
Reliability & Incident Management:Deep understanding of incident response processes, post‑incident learning, error budgets, and continuous resilience improvement
Capacity, Performance & Cost Efficiency:Proficiency in forecasting, modeling, and scaling strategies that balance performance, reliability, and efficiency
Security & Compliance:Effective at embedding guardrails, vulnerability and risk management, and audit ready controls across products
Success operating in ahighly matrixed, global environmentwith strong executive communication and influencing skills
Observability & Telemetry:Skilled in designing unified visibility frameworks, defining SLIs/SLOs, and applying health modeling and analytics for proactive detection
Developer & Operator Experience:Self‑service portals, APIs/SDKs, documentation, and friction free adoption
Advanced degree in a relevant field (e.g.,Computer Science, Electrical Engineering) preferred

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