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Job Overview
This role turns T-Mobile's AI governance processes into products employees can actually use. The governance bodies own the decisions - what gates a model release, when an exception is granted, how an incident escalates, what oversight requires. You own how each of those processes shows up for the people who use them, and the experience that results: a release calendar teams can plan against, an exception request that is clear about what is needed and when an answer comes, an incident intake anyone can raise, and oversight measures presented so leaders can act. You'll run these like any product - a roadmap, a backlog, and continuous iteration with the bodies and pillars as models, threats, and regulation change. Success looks like governance processes employees describe as clear and fast - decisions by the bodies, experience by you, cycle-time SLAs published and visible, proving that governance accelerates the work rather than slows it.
Job Responsibilities
- Productize the model release process for employees - the release calendar, what is changing and when, and how teams prepare - with release decisions staying with the governance bodies and Cybersecurity.
- Own the exception and waiver request experience - what a complete request looks like and status visibility through decision - with approval authority remaining with the owning pillar.
- Own the incident intake and communication experience - how anyone reports AI misbehavior and how status and lessons are shared - against the response process the bodies define.
- Present the oversight-effectiveness measures - override rates, review times, outlier approvers - to the Steering Committee in a form leaders can act on.
- Keep process cycle-time SLAs visible so governance provably does not slow the work; publish override rates, review times, and outlier approvers to the AI Steering Committee
- Partner with Legal, Cyber, SOX, and Privacy to ensure governance control products stay current as regulation, model risk, and AI policy evolve
- Collaborate with the AI Hub build engineer and platform teams to automate governance workflows - reducing manual steps in release gating, exception routing, and incident intake
- Manage product backlog, roadmap, and Agile ceremonies across governance control products
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
- Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
- Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
- 6+ years of technical product management or solution engineering experience, ideally in a platform, compliance, workflow automation, or governance context. (Required)
- 7+ years of relevant Product Management experience in an agile software product development environment. Advanced-level understanding of customer experience. (Required)
Required Knowledge, Skills and Abilities
- Agile Methodology
- Backlog Management
- Customer Centricity
- Data Analysis
- Problem Solving
- Product Management
- Product Roadmap
- Stakeholder Management
- Strategic Alignment
- Compliance & Audit Process Knowledge
- SLA & Cycle-Time Measurement
- AI Governance & Risk Management
- Process Design & Automation
- Executive Reporting
Preferred Knowledge, Skills and Abilities
- Familiarity with AI governance frameworks (NIST AI RMF, ISO 42001, SOX)
- Experience with workflow automation or intake tooling platforms
- Knowledge of enterprise AI platforms (Claude, OpenAI, LLM gateway)
- Prior experience in a regulated industry, legal/compliance function, or audit-adjacent role
Licenses and Certifications
- Certified Scrum Master (CSM) / Scrum Product Owner (CSPO) (Preferred)
- Agile Certified Practitioner (PMI-ACP) (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Travel
Travel Required (Yes/No):
DOT Regulated
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $130,900 - $236,200Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location,
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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