Director, Program
Join Our Life‑Saving Team! Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top‑tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe. As a Program Director, you’ll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you’re passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.
Who We Are: PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.
Schedule / Location: 5 & 2. Must reside in AL or MS.
Responsibilities
- Overall accountability for personnel and budgetary decisions pertaining to the operation of EMS bases assigned.
- Maintain consistent overall operation of the rotor‑wing and fixed‑wing bases (if applicable) that includes availability of appropriate medical equipment and supplies to deliver quality patient care.
- Responsible for ensuring a safe operational environment.
- Work closely with Legal Department, Human Resources, Risk Management and Safety to manage and reduce risk and liability in all aspects of daily operations.
- Ensure that all pilot training, refresher training and FAA regulations for operations and maintenance are adhered to under FAR Part135 regulations.
- Responsible for the personnel, budget and training programs.
- Oversight of all business/strategic planning, coordinating efforts, marketing for service lines (rotor‑wing, fixed‑wing and long‑range jet operations).
- Responsible for EMS PR/Outreach education, employee interactions with customers (internal and external) and referring and receiving physicians.
- Responsible for all contractual relationships with payers, state health departments, other governmental payers and vendors.
- Remain abreast of local, regional, state and national legislation and regulations which impact delivery of air medical transport issues through active participation in the appropriate local, regional, state and national organizations.
- Provides for the flow of information to PHI both verbally and in regular written reports.
- Prepare and present marketing information to internal and external customers.
- Train internal resources for marketing presentations.
- Assist in the development and approval of marketing collateral materials, giveaway items, etc.
- Responsible for the general oversight of proactive marketing plan for the program by utilizing internal and external resources.
- Respond to requests from external customers (i.e., assist companies, managed care companies, EMS related agencies, physicians, etc.) by composing appropriate correspondence, selecting collateral materials, preparing formal credential information.
- Respond to contract RFPs and present in‑service sessions, marketing presentations, etc.
- Perform other duties as required.
The Successful Candidate Will Have
- College graduate or equivalent experience.
- Five years management experience – preferably in air medical EMS related experience.
- Must possess good writing, speaking and interpersonal communication skills.
- Leadership skills and the ability to relate to a subordinate staff by leading, coaching and developing their leadership potential.
- Effective human relations skills are critical, as this position will work closely with physicians, national organizations, legislative representatives and all levels of staff.
- Must be able to pass a pre‑placement drug test and background screen.
Our Core Competencies
- Safe – we are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
- Efficient – we are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high‑performing organization.
- Quality – we are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
- Service – we are dedicated to the service of our customers, our communities and each other.
PHI Health Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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