Universal Music Group in the United States seeks a Senior Manager to own the ServiceNow product portfolio and drive demand shaping, roadmaps, and outcomes-based reporting across ITSM, HRSD, CMDB, and catalog services. This global role requires managing stakeholders, coordinating across time zones, and delivering measurable value.
The successful candidate will lead intake, prioritization, and governance, ensuring platform guardrails and release cadence while partnering with Security and IT to
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