Summary As a ServiceNow Project Manager/Release Manager, you will oversee the successful delivery of IT projects, ensuring alignment with Agile methodologies and DevOps practices. Reporting to the IT Director, you will leverage your core skills in IT project management, software deployment, and release management to drive continuous integration and system testing. Your strong communication skills will facilitate collaboration across teams, while your premium skills in cloud computing and Docker will enhance application development efforts. Join us to lead innovative projects that enhance our ServiceNow capabilities and deliver exceptional value to our organization.
Responsibilities: - Manage Service Delivery for Quote/Proposal Management Application (ServiceNow) as a proxy Product Owner/Application Manager.
- Review upcoming business change requests with multiple businesses.
- Document details of IT changes that will be occurring for the product.
- Coordinate and resolve gaps in information and prioritize the execution of changes along with the Business.
- Organize changes in sprints with the implementing teams.
- Proactive Communication of timelines of changes and upcoming releases.
- Manage the timely delivery of work with multiple teams.
- Identify and escalate Risk/delays proactively.
- Make sure all agreed documentation and sign offs are captured as per internal IT process.
- Coordinate Release management, test management, and change management in Azure DevOps.
- Manage Upgrade (Test / validation) of the application to next version of Service Now
- Provide daily operational support to the Product Owner.
Desired Skills: - Experience managing medium to large sized projects in Agile or Hybrid way.
- Working experience in a large multinational, geographically diverse environment.
- Experience with ServiceNow based application development.
- Excellent communication skills, both written and verbal.
- Ability to establish and maintain strong relationships.
- Problem solving and root cause identification skills.
- Must be a team player and able to work collaboratively with and through others.
Education: - Bachelor's degree in science, Business or related disciplines or equivalent work experience
