Job Description Workday - Production Support (AMS)
Key Skills - Hands on experience with Workday functional modules (HCM / Comp / Talent / Benefits)
- Strong understanding of Workday Business Process Framework
- Experience in L1/L2 AMS support model and ITSM tools (ServiceNow or equivalent)
- Ability to analyze cross module functional impacts
- Working knowledge of Workday reporting and data validation
- Strong communication skills for HR and business stakeholder interaction
Role Summary Provide Level 1 and Level 2 functional support for Workday modules (HCM, Compensation, Talent, Benefits), ensuring stable day to day operations and timely resolution of business user issues.
Key Responsibilities - Handle functional incidents and service requests, including issue triage and resolution
- Perform business process and configuration troubleshooting within approved scope
- Support Workday business cycles (compensation, talent reviews, benefits enrollment)
- Execute standard configuration changes (BP updates, eligibility rules, validations)
- Support UAT, regression testing, and release validation activities
- Maintain SOPs, knowledge articles, and support documentation
