Managing Federal Government and Carrier Services projects, the full-time Project Manager 3 will ensure continuity of service delivery, maintain SLA commitments, and support high-impact customer implementations in a virtual environment. Key responsibilities: Manage activation SLAs and delivery timelines while proactively communicating risks and assessing scope changes Identify, escalate, and mitigate risks impacting installation timelines and customer commitments Drive accountability across cross-functional teams and serve as the escalation point for internal and customer-facing concerns Required qualifications: Bachelor's Degree or equivalent combination of coursework and experience 5-7 years of relevant work experience in project management Strong understanding of workflow management systems and Ethernet products Proven ability to analyze and resolve complex problems independently Demonstrated experience in building trusted relationships with customers
