Role
Sr PM - Continuous Improvement
Client
DC Government
Location
Washington, DC (Onsite)
Job Description
This position is housed under the Department of Health Care Finance in direct support of the DC Access System (DCAS). The Department of Health Care Finance is looking for a well‑seasoned staff who will oversee the various aspects and subsets of the SDLC within the PMO.
Responsibilities
The Continuous Improvement Manager facilitates and manages the process, planning, and execution of quality/improvement efforts for the organization. Ensures initiatives are aligned with corporate strategic goals and timelines. Implements goal alignment activities with cross‑functional teams. Manages a portfolio of projects directed at reducing waste and improving quality to provide greater value. Works with department heads and other team members to identify bottlenecks, redundancy, and disconnects in process.
Lead in the PMO will be responsible for conducting regular release meetings with multiple disciplines in DCAS to ensure delivery of on‑time product.
Ensures follow‑up on improvement events are completed, including scheduling, and facilitating ongoing status reviews with all vested parties.
This role will be responsible for driving the culture of sustainable continuous improvement, operational excellence and delivering business expectations.
Delivering and monitoring quantifiable KPIs including waste reduction, efficiency improvements, quality pass rate, and process controls.
Lead management, implementation, and reporting of large and complex initiatives by working through a team of program leaders to develop roadmaps, plans/timelines, and helping to determine staffing decisions based on current organizational capabilities and future needs ensuring cross‑functional alignment and collaboration.
Collaborate with other department managers and directors to prioritize work, set deadlines and assign resources for standardized processes to be upheld throughout the SDLC.
Ensure project governance, roles, responsibilities, and outcomes are maintained and improved upon by supporting the DCAS program.
Deliver value by managing a portfolio of work for customers while offering strategy and alignment for success of the PMO.
Drive consistent communication and project tracking across a portfolio of work for stakeholder visibility and internal awareness.
Work directly with the vendor and stakeholders to reduce confusion and manage expectations.
Ensure a consistent reporting and daily management cadence as well as accountabilities from and roles / responsibilities of key stakeholders.
Monitor compliance to project management standards, policies, procedures and templates.
Successfully lead project management transformation/change management initiatives.
Serve as escalation point for all direct reports, senior management and directors.
Apply project management methodology, best practices and standards.
Key Experience (Preferred)
- Agile/Scrum environments: 4 years
- MS Office/PowerPoint: 10 years
- Bachelor’s degree in IT or related or equivalent: 4 years
- Managing people, performance, developing processes: 10 years
- Change management practices for medium to large teams: 10 years
- Success in delivering high‑value client‑facing software projects: 10 years
- Developing and improving consistent and repeatable outcomes: 10 years
- Devises or modifies procedures to solve complex problems: 10 years
- Progressive operational leadership or consultative: 7 years
- Understand clinical evidence/outcomes, process flow analysis: 10 years
- Strong analytical, quantitative and problem‑solving: 10 years
- Understanding of core business processes within healthcare: 7 years
- Individual contributors and/or supervisors: 10 years
- Qualified for a STaR2 Masters Level Labor Category: 1 year
Other Details
Interview availability: TBD
Start availability: TBD
Job type: Full‑time
Experience required: 4+ years in relevant areas.
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