About the Role
We’re hiring a Project Manager to support a multi‑year enterprise digital transformation program with one of our largest U.S. customers. This role sits at the intersection of consulting, program delivery, SaaS implementation, and enterprise stakeholder management.
Program & Project Delivery
- Own the end‑to‑end delivery plan across multiple business units.
- Drive sprint planning, dependencies, timelines, and risk management.
- Translate requirements into clear implementation tasks (KPIs, workflows, Success Widgets, coaching templates, IRON AI use cases).
- Align functional, technical, data, and product stakeholders on scope and delivery expectations.
- Ensure a consistent operating model across all business units and workstreams.
Stakeholder Management
- Serve as the main point of contact for enterprise leaders, program managers, and operational stakeholders.
- Prepare and lead SteerCo, governance sessions, BU syncs, and enablement workshops.
- Build crisp, executive‑ready materials (roadmaps, dashboards, progress summaries).
- Maintain strong communication and alignment across a complex stakeholder landscape.
Consulting & Advisory
- Bring structure, clarity, and best practices to a fast‑moving enterprise program.
- Advise business owners on activation strategy, KPI design, coaching flows, and operational change.
- Identify gaps and propose actionable solutions to accelerate adoption and performance.
- Champion InsideBoard’s value and guide stakeholders on leveraging the platform to its full potential.
Quality & Delivery Excellence
- Ensure configurations and deliverables meet requirements and follow governance guidelines.
- Track adoption, usage, and value realization; schedule risks before they become issues.
- Support run‑phase operations (activation strategy, quarterly coaching cycles, content updates).
- Maintain high delivery standards in a dynamic, multi‑BU program.
What You Bring
Required
- 4–7+ years in consulting, SaaS delivery, digital transformation, or enterprise program management.
- Strong customer‑facing presence with experience managing senior stakeholders.
- Proven ability to drive delivery in a complex enterprise environment.
- Excellent project management skills – planning, risk management, documentation, governance.
- Strong communication, executive storytelling, and meeting facilitation skills.
- Experience with CRM platforms (Salesforce, Dynamics, ServiceNow, or similar).
Preferred
- Experience in enablement, customer experience, or operational performance programs.
- Background in analytics, KPIs, or coaching frameworks.
- Experience with AI‑driven platforms or digital adoption technologies.
- Experience in large‑scale contact center, retail, automotive, or field service operations.
- Bilingual (French/English) is a bonus.
Compensation & Benefits
Base Salary: Competitive, commensurate with experience
Vacation: Unlimited paid time off
Sick Days: 10 per year
Health Benefits: A dedicated allowance to choose the best option for your health.
Where You’ll Work
Location: Manhattan, New York (Hybrid – 3 days/week on site)
Job Type: Full‑time, Permanent
Office Address: 27 W 20th St, 8th Floor, New York, NY 10011
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