Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
The Senior Technical Project Manager within the GCO Front Door is responsible for leading end‑to‑end presales program execution, governance, and cross‑functional coordination for Hyperscaler deals entering CN Operations. This role ensures that opportunities flowing through the Front Door are executed with discipline, visibility, and alignment across Sales, CN Operations, & Delivery.
The Sr Technical Project Manager drives structured multi‑workstream engagement, manages presales risks and dependencies, and ensures that customer commitments are achievable, governed, and operationally executable prior to deal signature. The role serves as a critical connection point between strategy and execution, protecting delivery outcomes while enabling Sales velocity.
The Main Responsibilities
Program Leadership & Deal Orchestration
- Own the overall presales program lifecycle for assigned Front Door opportunities, from intake through approval and readiness to execute.
- Lead structured deal reviews, working sessions, and leadership checkpoints to align scope, timelines, resourcing, and delivery approach.
- Coordinate across multiple workstreams (delivery, engineering, finance, contract, product, field operations) to ensure cohesive execution
Governance, Risk & Issue Management
- Drive Front Door governance standards to ensure disciplined intake, review, escalation, and decision‑making.
- Identify execution risks, delivery constraints, resourcing gaps, or dependency conflicts early and proactively manage mitigation plans.
- Escalate issues appropriately with clear options, impacts, and recommendations for leadership decision‑making.
- Ensure alignment with CN Project Controls for customer commitments, delivery capabilities, and operational capacity.
Cross‑Functional Leadership & Stakeholder Management
- Partner closely with Sales to support deal progression while maintaining delivery integrity and realistic commitments.
- Collaborate with Operations to align financial assumptions, contract terms, and delivery models.
- Serve as a trusted operational advisor to internal partners, providing clarity, structure, and execution confidence.
- Facilitate communication across the CN Presale Team to ensure transparency and shared understanding of program status and risks.
Process Improvement & Scaling the Front Door
- Contribute to the continuous evolution of the Front Door operating model as deal volume and complexity scale.
- Standardize presales program management artifacts, workflows, and governance practices.
- Identify opportunities to reduce friction, eliminate duplicate handoffs, and improve cycle time without compromising quality.
- Support reporting, dashboards, and leadership visibility into pipeline, capacity, and execution readiness
What We Look For in a Candidate
- Required Qualifications:
- Typically with 6+ years of experience. Bachelor's Degree. 4+ with a Master's Degree
- Experience leading complex, cross‑functional programs in operational or presales environments
- Demonstrated success managing multiple concurrent initiatives with competing priorities and high stakeholder visibility
- Background working closely with Sales, Operations, Finance, Legal, and Delivery teams
- Familiarity with governance frameworks, intake models, or enterprise operating models is a plus
- Strong program and project management discipline, with the ability to drive structure in ambiguous environments
- Excellent risk, issue, and dependency management skills, with a bias toward proactive mitigation
- Ability to translate complex information into clear, executive‑ready insights
Preferred Qualifications:
- High level of comfort influencing without authority and navigating matrixed organizations
- Clear, confident communicator with the ability to engage both working teams and leaders
- Skilled facilitator of cross‑functional discussions, deal reviews, and decision forums
- Comfortably challenging assumptions and surfacing risks constructively
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's: Benefits Bonus Structure
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Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
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Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
