Benefits
- Sick and Safe Time
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
Overview
The Enhancements Operations Manager is responsible for leading and managing the company’s Enhancement Division, overseeing day-to-day operations, crews, and performance across all enhancement services. This role provides operational leadership for landscape projects. This position is critical to delivering high-quality service, developing strong teams, maintaining excellent client relationships, and driving department efficiency and profitability. The ideal candidate is a hands-on leader with strong technical knowledge, proven management experience, and a customer-first approach.
Qualifications
- 5+ years of experience in landscape operations
- 3+ years of supervisory or management
- Proven ability to lead, develop, and retain high-performing teams
- Strong communication, organization, and problem-solving skills
- Ability to manage priorities in a fast-paced, seasonal environment
Key Responsibilities
- Division Leadership & Crew Management: Lead and manage all enhancements crews
- Train, supervise, and develop team members to ensure safety, productivity, and quality workmanship
- Establish & fill staffing levels based on workload, seasonality, and departmental needs and communicate these needs to HR
- Ensure compliance with company policies, safety standards, and DOT requirements
- Operations & Scheduling: Plan and oversee daily, weekly, and seasonal enhancement schedules
- Coordinate labor, equipment, and resources across multiple crews
- Monitor all enhancement contracts to ensure scope, timelines, and quality standards are met
- Oversee equipment maintenance to ensure readiness and reliability
- Support continuous improvement of systems, workflows, and standard operating procedures
- Client Relationship Management: Serve as the primary point of contact for enhancement clients
- Maintain professional, discreet, and responsive client communication
- Conduct site visits and client meetings to understand expectations and service needs
- Ensure client satisfaction, retention, and long-term account growth
- Sales & Department Growth: Identify opportunities for cross selling services and expanding existing accounts
- Prepare and execute change orders accurately and in a timely manner
- Collaborate with Sales division to meet departmental growth and profitability goals
- Quality Control & Performance Management: Monitor field operations to ensure consistent quality across all services
- Identify and resolve operational issues or service deficiencies
- Establish and enforce quality standards and best practices
- Use performance data and field feedback to improve efficiency and outcomes
- Snow & Ice Management: Lead winter snow and ice removal operations
- Ensure crews, equipment, and materials are prepared for snow events
- Budget & Resource Management: Manage departmental labor, materials, and equipment budgets
- Oversee equipment repairs and expenses
- Manage enhancements inventory
- Technical Leadership: Provide technical guidance related to landscape
- Stay current on industry best practices, safety standards, and equipment advancements
- Communication & Collaboration: Act as a liaison between clients, crews, and company leadership
- Utilize landscape management software and digital tools for scheduling, reporting, and coordination
- Work closely with other Operation Managers to align enhancement operations with company goals
- Field Presence: Maintain a strong in-field presence, working on job sites and at company facilities
- Lead by example through visibility, professionalism, and hands-on support
Job Details
- Job Type: Full-time (Seasonal) 40+ hour/week
- Salary: $26-$35/hour
Benefits & Perks
- Health insurance
- Dental Insurance
- Flexible schedule
- Time off request forms are easily accessible and always available.
- Referral program
- Refer someone who you believe is good for the company and receive $500 after 3 months of full-time employment.
- OT Pay
- 1 & ½ pay after 40 hours/week - Overtime hours regularly available.
- Sick & Safe time: 1 hour for every 30 hours worked.
- After 6 Months/ Full-time employment: 401(k) - Matching: Make direct paycheck contributions to a Retirement account. Receive Employer matches up to 4%.
- Safety Boot Reimbursement Program.
Schedule
- 8-12 hour shift
- Day shift
- Monday to Friday
Licenses & Certifications
- Clean and Valid Driver's License (Required)
- MN DOT Medical Card (Required)
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