Summary: We’re in search of anexperienced CLM Marketing Manager IV / Technical CLM Project Manager with the required skills: CLM, Marketing, CRM, marketingtechnology, CRM/campaign operations within technical environment.
Job Title: CLM MarketingManager IV / Technical CLM Project Manager
Location: Culver City CA (Hybrid)
Duration: 6 Months Contract
Status: Hybrid
JobDescription:
Technical CLM Project Manager (Contract)
Job Summary
The Commercial Marketing team's CLM (Customer Lifecycle Marketing)org is seeking a Technical CLM Project Manager. This person will own end-to-endexecution of CLM's weekly cross-functional campaign send process, drivetechnical documentation and training for new CLM capabilities as they roll out,and manage the team's core project management operating rhythm. Given thetechnical, time-sensitive nature of the weekly send cycle — which spans dataorchestration, QA, and live issue escalation across engineering, data science,and database marketing — this role requires a seasoned, technically fluentproject manager who can ramp up quickly and operate independently with minimaloversight.
Years of Experience
7+ years of experience in technical project or program management, ideally within marketing technology, CRM/campaign operations, or a similarly complex, cross functional technical environment.
Key Responsibilities
- Own the weekly CLM campaign operations (~60% of role)
- Drive the end-to-end process: from audience transfer, to journey prep,through campaign send. Partners closely with Data Science, Engineering,Database Marketing, and Product Management to keep every stage on track.
- Lead the weekly cross-functional go/no-go: Convene partner teams ahead ofeach week’s send, confirm all teams are green
- Triage and elevate live issues: When bugs or breakages occur during thesend cycle, perform initial diagnosis, identify likely root cause area, and route to the appropriate technical team to drive resolution.
- Build technical documentation and training (~30% of role): Createdocumentation and enablement materials for new CLM capabilities as they rollout (approximately quarterly), and deliver a mix of written docs, livesessions, and recorded walkthroughs to Cross functional partners Operations,Marketing, and Engineering.
- Manage the CLM Team's Project Management rhythm (~10% of role): Owntimelines that surface risks and dependencies, maintain the communicationscalendar, and manage meetings coordinating invites, aligning agendas withattendees in advance, and sending out notes.
Required Skills
Must-have
- 7+ years of project/program management experience, with demonstrated ownership of complex, technical, cross-functional processes
- Deep familiarity with the product management release cycle pulling together use cases and requirements, coordinating QA testing, and driving through to customer go live
- Demonstrated ability to triage technical issues in real time, perform initial root-cause analysis, and elevate effectively to the right engineering/data teams
- Familiarity with CRM/campaign management platforms
- Availability to work every Tuesday from 6AM–10PM to support live campaign monitoring and on-call issue resolution
Preferred / Nice-to-have
- Strong meeting and stakeholder management skills, able to align agendas, manage calendar invites, summarize meeting notes, and provide status updates.
- Experience creating training for technical and non-technical audiences
- Experience with project management or workflow automation tools such as Wrike, Smartsheet, Asana, Jira/Confluence, Airtable, Monday.com, or MS Project, with an interest in using them to automate and streamline processes
- Project management certification such as PMP, CSM/CSPO, Six Sigma, or ITIL
Education
Not required.
A reasonable, goodfaith estimate of the minimum and maximum for this position is $109/hr. to $110/hr.
I am looking forward to speaking with you today.
About us
Harvey Nash is a national,full-service talent management firm specializing in technology positions. Ourcompany was founded with a mission to serve as the talent partner of choice for the information technology industry.
Our company vision has ledus to incredible growth and success in a relatively short period of time andcontinues to guide us today. We are committed to operating with the highestpossible standards of honesty, integrity, and a passionate commitment to ourclients, consultants, and employees.
We are part of NashSquared Group, a global professional services organization with over fortyoffices worldwide.
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