About Us
HCL Software, a division of HCL Technologies, is a leading provider of enterprise-grade
software solutions that drive digital transformation, automation, and improved operational
efficiency across various industries, including banking, healthcare, retail, and government.
With a global presence and a diverse portfolio featuring products like SX for AI-driven IT
service management, i Automate for Runbook automation, Big Fix for endpoint management,
App Scan for application security, and many more, HCL Software prioritizes customer-
centricity, scalability, and adaptability, enabling organizations to enhance their processes and
remain competitive in an evolving business landscape.
About HCL SX
HCL SX is an AI-driven, no-code service management product developed by HCL Software.
Designed to accelerate digital transformation, it offers a superior onboarding and delivery
experience across IT and various other business functions. The platform provides service
management workflows for handling incidents, requests, problems, changes, and assets
without the need for complex coding, enabling quick and user-friendly onboarding.
Key features of HCL SX include a self-service portal, incident management, request
fulfillment, change management, knowledge management, asset and configuration
management, problem management, SLA management, a reconciliation engine, an
integration hub, advanced multi-tenancy, SIAM governance and AI-driven intelligence. These
features enhance service delivery efficiency and consistency through AI-driven automation,
reducing operational costs and empowering users with self-service tools and knowledge
resources for increased productivity.
With its global reach and innovative approach, HCL Software ensures HCL SX meets
modern security and compliance needs while supporting digital transformation initiatives.
Job Description – Project Manager (12+ years)
Location : Noida
HCL SX Project Manager is responsible for driving successful delivery of ITSM and related
projects customer aimed at onboarding, process setup, and the establishment of ebondings
and integrations within the HCL SX platform. This role involves gathering of requirements
and deliver the agreed solution.
With a commitment to provide seamless implementation and sustainable business solutions
for our customers through SX, HCL Software is happy to onboard enthusiastic and suitable
candidates to take this journey further. Join us to drive transformative results and shape the
future of service management together.
Key Responsibilities:
● Understand Customer's IT Transformation program objective, including Target Operating
Model and work with suppliers to align their readiness plans with overall plan, and
agreement on interdependencies.
● Identify contractual Gaps on end-to-end plans, timelines, identify risks, issues and
communicate, escalate to required stakeholders.
● Drive Project governance including customer & supplier.
● Lead Project communication including customer & supplier.
● Co-ordinate the delivery of the ITSM Project, to ensure the team work together
collaboratively and effectively to deliver all their objectives whilst meeting and exceeding
timescale, quality and budgetary targets.
● Key activities will include risk, issue and interdependency management, co-ordinated
progress reporting, budgetary, quality and assurance management.
● Orchestrate the day-to-day activities of the project teams and support them in the drive
towards the achievement of their objectives.
● Coordinate across project teams for preparation of management reports.
● Financial tracking and preparing forecasting reports along with regular management
reports.
Skills & Qualifications:
● Should be 12+yrs (Project Manager) of IT experience with 4 to 6 + in Project
Management with experience of 2 – 4 large ITSM implementations.
● Experience delivering projects using agile, waterfall methodologies.
● Require very strong interpersonal, organizational, programme management and change
management skills.
● Must have handled Integrations in previous projects (e-bonding, LDAP, AD, Discovery
Tools, etc)
Role:
● Very strong Influential relationship management skills with stakeholders, senior
management, colleagues and external service providers.
● Excellent verbal and written communication capabilities with the ability to interact and
influence at all levels of the organization. Strong oral and written communication skills
● Proven expert in managing multiple stakeholders at all levels of the organization, but
specifically at senior management level.
● Demonstrate a very high level of political and business awareness, acutely aware of
organizational sensitivities.
● Ambitious, has pride in his/her work & attention to detail.
● Experience of working in a dynamic environment, balancing challenging workloads and
deadlines with attention to deliveries.
● Demonstrates a positive attitude/energy.
● Takes ownership, follows through, and delivers on commitments.
● Strong documentation skills including business case presentations and excel skills
● Familiarity with AI technologies and their application in service management is a plus.
