3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client‑facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands‑on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
