Gestionnaire de projet / Project Manager
Do you have experience in customer experience, have worked in the aerospace industry, and want to evolve your career into project management? This position is for you!
The A220 commercial aircraft program is seeking a Project Manager to join our Customer Support team based in Mirabel (Quebec, Canada). You will be part of the Maintenance and Engineering team within the Customer Support department. The team is structured to promote autonomous cross‑functional collaboration, mutual support, and collective learning.
This role involves developing a process transformation strategy, leading various initiatives, and managing the department's projects.
Work Environment
The headquarters of the A220 commercial aircraft program is located in Mirabel, in the Montreal metropolitan area, just a stone's throw from the vibrant city of Montreal. It offers a high quality of life with a balance of career opportunities and outdoor activities.
Because We Take Care of You
- Financial Benefits: Attractive salary, annual bonus, group insurance plan, pension plan, and share ownership plan.
- Work/Life Balance: Hybrid work policy, on‑site cafeteria, and competitive vacation/leave policy.
- Well‑being / Health: Employee Assistance Program, discount program, on‑site medical service, free shuttle service, and carpooling application.
- Personal Development: Numerous career growth and training opportunities, including over 10,000 freely accessible e‑learning courses, certifications, accelerated development programs, and national and international mobility.
Your Challenges
- Lead the Airbus Canada transformation process for our teams as we evolve our structure and processes to align with Airbus SAS.
- Coordinate and approve new business processes.
- Coordinate Service Agreements (SLAs) with Airbus SAS, from negotiation to budgeting, implementation, and governance.
- Coordinate and lead strategic initiatives with other groups within Customer Support and Product Development at all levels.
- Act as the main Customer Survey focal point for A220 Maintenance & Engineering and drive the successful closure of our action plans.
- Report on CSIP action status to senior management.
- Support the annual survey questionnaire design and the refinement of customer questions.
- Act as the main ABSI focal point/business leader for Airbus strategic projects involving the A220 (Ambition 2030).
- Manage departmental and cross‑functional system and process projects.
- Create and maintain standard governance packages for the leadership team.
- Develop and manage the team dashboard and track monthly KPIs.
- Develop team KPIs within Skywise with the goal of merging A220 KPIs with A3XX SI and 1S.
- Analyze business metrics and perform root cause analysis to develop corrective action plans.
- Lead process alignment and specific improvement projects within the ISE/ME/Tech Pubs teams and cross‑functionally.
- Lead and coordinate the annual budget process for A220 Maintenance & Engineering and lead regular governance (monthly review). Act as the main focal point with Finance and coordinate reporting and data collection from SLA service suppliers.
- Lead and coordinate risk management for A220 Maintenance & Engineering.
- Coordinate all ISE activity for the customer aircraft downtime reduction initiative (high‑visibility customer satisfaction driver).
- Create and maintain C‑check case response time metrics.
- Coordinate all internal ABSI activity to deliver on Customer Survey actions.
Your Profile
- University degree in Engineering, Business Administration, or equivalent.
- Minimum of ten (10) years of work experience in the aerospace industry with a strong focus on customer service and project management.
- Dynamic, solid communication skills in English and French, able to thrive in a challenging team environment with minimal direct supervision.
- Proven track record of building and leading high‑performance teams in fast‑paced environments with shifting priorities.
- Curiosity and continuous drive to understand how processes and systems work.
- Patience and genuine willingness to support and develop others to reach established standards.
- Solid working knowledge of continuous improvement methodologies and tools, and business policies, procedures, and practices.
- Strong planning and organizational skills to coordinate and prioritize workload across multiple assignments.
- Good computer skills: word processing, spreadsheet, presentation, database, and project management software.
- Some business travel required for special project initiatives.
- Project Management Professional (PMP) certification considered an asset.
This role requires awareness of potential compliance risks and a commitment to act with integrity; these values are the foundation of the company's success, reputation, and sustainable growth.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. All applicants are welcome regardless of social and cultural background, age, gender, disability, sexual orientation, or religious belief.
Airbus is committed to equal opportunities for all. We will never ask for any monetary exchange during the recruitment process.
By submitting your CV or application you consent to Airbus using and storing your information for monitoring purposes related to your application or future employment. This information will only be used by Airbus.
Company: Airbus Canada Limited Partnership
Contract Type: Permanent
Experience Level: Professional
Job Family: Programme & Project Management
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