Company Overview
Axxess Industries is an innovative electronics, software, and signage manufacturer changing how people and technology interact in hotels and homes. Founded in 2000 and based in Kelowna, BC, we produce high-quality custom signage, lighting, and EMS/GRMS products and solutions for premium hotel brands including Hilton, MGM, Grand Hyatt, Sandals, Four Seasons, and more.
Position Overview
Project and Market Development Manager – responsible for overseeing Project Account Managers and Project Estimators while shaping the company's market strategy, customer satisfaction initiatives, and project delivery excellence.
Key Responsibilities
- Lead, mentor, and manage a team of Project Account Managers and Project Estimators.
- Recruit, hire, onboard, and develop high-performing team members.
- Foster a positive, energized, and accountable team culture.
- Establish performance goals, provide coaching, and support professional development.
- Promote collaboration and effective communication across departments.
- Oversee the successful execution of multiple concurrent customer projects.
- Work closely with Engineering, Production, and other internal stakeholders to ensure projects are delivered on time, within scope, and to customer expectations.
- Drive continuous improvement in project management processes and customer experience.
- Develop a strong understanding of customer needs and market demands.
- Contribute to marketing strategy and business development initiatives.
- Assist with trade show planning, coordination, and execution.
- Partner with the parent company's sales teams to support revenue growth and strategic initiatives.
- Develop and maintain accurate sales forecasts and pipeline reporting.
- Analyze sales trends, project opportunities, and market conditions to support business planning.
- Participate in key customer discussions and relationship management activities.
- Anticipate customer needs and identify opportunities for additional value creation.
- Act as a senior escalation point for project and customer-related concerns.
- Develop and maintain strong relationships with key customers and stakeholders.
- Ensure a high level of customer satisfaction through proactive communication and problem-solving.
Public Qualifications
- Bachelor's degree in Marketing, Business Administration, Project Management, Engineering, or a related field preferred.
- 5+ years of experience in project management, marketing, sales leadership, or a related role.
- 3+ years of leadership experience managing teams and developing talent.
- Experience within manufacturing, technology, electronics, construction products, hospitality solutions, or related industries is considered an asset.
- Demonstrated success leading cross-functional teams and managing complex projects.
- Experience with forecasting, business planning, and customer relationship management.
Skills & Competencies
- Strong leadership and people management skills.
- Excellent project management and organizational abilities.
- Strong communication, presentation, and interpersonal skills.
- Ability to balance multiple priorities in a fast‑paced environment.
- Customer-focused with exceptional problem‑solving abilities.
- Strong analytical and forecasting capabilities.
- Collaborative approach with the ability to influence across departments and organizations.
Benefits & Compensation
- Competitive compensation package (70k – 90k CAD, depending on experience).
- Extended health and dental benefits after three months.
- Supportive, respectful, and inclusive workplace culture.
- Opportunities for professional growth and advancement.
Location
Kelowna, BC.
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