- A love for planning everything and anything
- A knack for turning ambiguity into clarity
- An instinct to orchestrate fast-moving pieces
Scope: What this role entails
Mission
Deliver exceptional client experiences through operational excellence, bringing clarity, structure, and accountability to every project while enabling teams to do their best work.
Responsibilities
- Lead the successful delivery of projects by coordinating people, resources, timelines, budgets, and deliverables while maintaining visibility across all moving parts.
- Develop a deep understanding of client goals, project requirements, and team dynamics to deliver exceptional outcomes.
- Partner with Account Directors and Creative Leads to define project scope, priorities, resource requirements, timelines, and delivery plans.
- Manage project schedules, workflows, budgets, forecasts, vendors, stakeholder expectations, and communications across multiple client engagements.
- Monitor project financial health, including estimates, burn, scope changes, profitability, and forecasting, taking proactive action when projects drift from plan.
- Serve as the primary operational point of contact, ensuring clear communication, alignment, and accountability throughout the project lifecycle.
- Facilitate project kickoffs, status meetings, reviews, and retrospectives to keep teams aligned and projects moving forward.
- Identify risks early, resolve issues proactively, and make informed decisions that protect project success.
- Partner with Creative Operations and department leads to optimize resource utilization, balance workloads, and ensure the right people are assigned to the right work.
- Support conferences, trade shows, executive events, and experiential activations by coordinating logistics, vendors, timelines, and on-site execution as required.
- Maintain accurate project documentation, reporting, and operational processes to ensure visibility, consistency, and accountability.
- Foster collaboration across cross-functional teams while continuously improving workflows, communication, and operational excellence.
- Own your projects end-to-end, taking full accountability for successful delivery and exceptional client experiences.
Rewards
- Full-time hybrid, minimum of three days a week in office (Toronto)
- Starting salary range between $75K-115K, depending on capability and competency
- Support system for personal and professional development
- Higher autonomy with greater role effectiveness.
- Benefits package (family, health, wellness, dental, vision, prescription, etc.).
- Paid time-off (holidays, vacation, sick and wellness days, etc.).
- Warm office environment with designated desks and a fully stocked kitchen.
- And more to support the whole you.
Casting Criteria
Culture Alignment: How we expect everyone on our team to show up
- Team player in it for the long game.
- Lifelong learner exemplifying a growth mindset.
- Pursue personal and professional development while supporting others in theirs.
- Exemplify the company’s core values: Health. Wisdom. Teamwork.
- Aim for excellence and keep raising the bar.
- Prefer open, direct, and frequent communication and feedback.
- Embrace the messy reality of life and work with optimism and responsibility.
- Embody a strong back, soft front, open mind, light heart, high EQ, and enduring grit.
Competency + Proficiency: What it takes to rock this role
- Strong project leadership skills with the ability to bring structure, clarity, and momentum to complex initiatives.
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple projects and competing priorities without losing sight of quality, timelines, or client expectations.
- Strong communication and relationship-building skills with clients, teammates, partners, and vendors.
- Confidence navigating ambiguity, solving problems, and making sound decisions under pressure.
- Demonstrated experience planning and delivering conferences, trade shows, executive events, experiential activations, or similar live experiences.
- A collaborative, accountable, and proactive approach to work.
- Has successfully led teams to winning results.
Suitability: How to qualify for this role
Show us your capability and sensibility.
Must-haves
- Minimum 6 years of project management experience within a creative, branding, marketing, advertising, or experiential agency. Agency experience is required.
- Proven success managing client-facing projects from scope through delivery in a fast-paced agency environment.
- Strong capability to plan, prioritize, schedule, and orchestrate multiple projects and stakeholders simultaneously.
- Strong communication skills (written, verbal, and interpersonal).
- Proficiency in modern project management tools (Asana or equivalent).
- Proficiency with Google Workspace (Drive, Calendar, Docs, Sheets, Slides, etc.).
Nice-to-haves
- Experience in B2B enterprise marketing and communications.
- Background in creative, marketing, business strategy, and/or B2B marketing.
- Experience as a Scrum Master or working within Agile environments.
- Experience supporting or delivering conferences, trade shows, executive events, experiential activations, or similar live experiences.
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